RECORDS TECHNICIAN OPS - 60933473

Date: Sep 19, 2024

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 837561

Agency: Children and Families

Working Title: RECORDS TECHNICIAN OPS - 60933473

Pay Plan: Temp

Position Number: 60933473

Salary: $32,760.00-$72,855.21

Posting Closing Date: 09/27/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Florida Department of Children & Families – Family Safety and Community Services Program

Job Description:

The incumbent assigned to this position is responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes.

Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs. Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgement.

Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received.

• Assign cases to CPI and/or CPI Supervisors.

• Package investigation information.

• Conduct diligent searches.

• Archives case files.

• Maintain rotation and case logs.

  Knowledge of the principles and techniques of effective communication. Knowledge of the methods for organizing and presenting data. Ability to conduct meetings and to make presentations. Ability to collect, record and analyze data relating to records or operational procedures. Ability to utilize problem-solving techniques. Ability to prepare reports. Ability to make decisions in a timely manner. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships with others.

  Preferred Qualification:

• A high school diploma and/or its equivalent

• Valid Florida Drivers License

• Ability to speak/read/write Spanish/Creole is a plus

• Basic Microsoft Suite Knowledge (Outlook, Excel, Word)

• Telephonic skills with multiple lines

  Example of knowledge, skills and abilities:

• Assisting and Caring for others

• Communicating effectively with coworkers, clients and community partners

• Documenting/Recording information

• Establishing and maintaining working relationships

• Analyzing data or information

• Coordinating travel routes

• Managing confidential documents such as copying, faxing, scanning, emailing, uploading, archiving)

• Scheduling vehicle maintenance

  Special note:

• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

PORT ST. LUCIE, FL, US, 34986

Nearest Major Market:Port Saint Lucie