Staff Scheduling Associate

Join Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers services in a wide variety of specialties to meet community needs. You will be supported as you follow your dreams and find where you belong, here at Tradition Hospital.

As a member of the Centralized Staffing Operation team, you will conduct customer service and provide support to caregivers in Cleveland Clinic's nursing units. You will review staffing and scheduling adjustments encompassing nurse-to-patient ratios every 4 hours, communicate with assigned areas through computer and/or telephone, generate and review 24-hour staffing projections and seek coverage for shifts.

A caregiver in this position works 8:00am - 8:30pm.

A caregiver who excels in this role will:

• Work directly with management of assigned facility/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs.

• Proactively generate and review 24-hour staffing projections.

• Seek coverage via phone calls and/or texts for shifts and special circumstances.

• Utilize scripted responses when appropriate.

• Recognize the need for escalation of staffing challenges.

• Conduct the Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing.

• Resolve complex problems with minimal leadership guidance.

• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care.

• Utilize multiple computer systems to communicate with nursing leadership of all hospitals.

• Work collaboratively with nurse leadership to review current and anticipated staffing needs.

• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver's time.

• Provide customer support to internal and external caregivers.

• Facilitate the scheduling of PRN staff and agency staff to maintain operations for the assigned units.

• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.

• Be the point of contact for unit call offs.

• Accurately record, document, and report call offs according to SOP.

• Compile ad hoc and scheduled reports for Chief Nursing Offers, Nursing Directors, and Nurse Managers.

• Attend and successfully complete required training.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

• Two years of customer service experience.

• An associate's degree may substitute for up to one year of the stated experience

• A bachelor's degree may substitute for up to two years of stated experience.

• Proficiency in MS Office, Excel, and database software.

Preferred qualifications for the ideal future caregiver include:

• One year of staffing/scheduling experience.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires manual dexterity for constant data entry and ability to sit for long periods of time.

• Ability to use a telephone without TTY. Articulate speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities