+-----------------------+-----------------------+-----------------------+ | - Support JCB | | | | Dealer/National | | | | Account network, | | | | ensuring dealers | | | | can offer | | | | adequate product | | | | support for all | | | | JCB products; | | | | - Conduct technical | | | | service training | | | | courses on all | | | | JCB products; | | | | - Provide technical | | | | product support | | | | to dealers and | | | | assist with | | | | resolution of | | | | complex technical | | | | issues, | | | | establishing the | | | | root cause for | | | | machine issues | | | | and break downs; | | | | - Lead the | | | | resolution of | | | | product concerns | | | | on JCBs product | | | | lines; | | | | - Assist dealers | | | | with warranty | | | | policy training, | | | | implementation, | | | | and | | | | administration; | | | | - Compile technical | | | | information | | | | bulletins and | | | | documents | | | | ensuring all | | | | technical | | | | resolutions are | | | | communicated to | | | | the dealers; | | | | - Assist dealers | | | | with parts sales | | | | and marketing; | | | | - Work closely with | | | | the Business Unit | | | | to ensure new | | | | products are | | | | introduced to the | | | | markets, to the | | | | required customer | | | service and | | | | quality | | | | standards; | | | | - Ensure all dealer | | | | personnel are | | | | trained and | | | | functional with | | | | JCB product | | | | support systems | | | | and tools; | | | | - Write and deliver | | | | technical service | | | | training to all | | | | dealers; | | | | - Identify, | | | | quantify, | | | | prioritize | | | | technical | | | | concerns by use | | | | of technical | | | | reports. | | | +-----------------------+-----------------------+-----------------------+ | POSITION | | Four years of | | REQUIREMENTS: | | full-time work | | | | experience as sales | | | | technician, | | | | development | | | | technician, technical | | | | service specialist or | | | | related occupations. | +-----------------------+-----------------------+-----------------------+ | SPECIAL | | Experience to | | REQUIREMENTS: | | include: 1) Extensive | | | | knowledge of JCBs | | | | agricultural and | | | | construction product | | | | ranges; 2) Detailed | | | | understanding of | | | | hydraulic machine | | | | systems, digital | | | | electrical | | | | controllers, engine | | | | and powertrain | | | | systems and | | | | high-speed | | | | agricultural | | | | suspension; 3) | | | | Detailed knowledge of | | | | machine manufacturing | | | | processes and | | | | techniques | | | | (fabricating, | | | |