Position: 

 This position will handle virtual teller transactions of a routine nature via Interactive Teller Machine (ITM) in a courteous and professional manner while providing excellent client service and retention through accurate and expeditious entries. Associate must have strong team-oriented verbal communication, ability to handle multiple tasks, and possess strong organizational skills.

• Performs multiple advanced-teller duties including, but not limited to; account maintenance, deposits and withdrawals, loan payments, check ordering, stop payments, endorsement verification, debit card maintenance, verification of funds, bank online resets, and end of day balancing.
• Communicates and conducts transactions with clients via interactive teller kiosk (ITM).
• Handle unique client requests which require special attention. Educating clients on products, services, requirements, risks, and disclosures to prevent situation from reoccurring.
• Research transactions, disputed fees, accounts, signers, and missing transactions.
• Oversees that the ITM remains functional. Makes service requests and ensure ITM is maintained timely, monetary outages tracked and reconciled, and watch for repeated servicing needs when machine is unresponsive, incorrect branding, running slow, or needs a diagnostic check.
• Weekly scheduling of Saturday shifts and Daily scheduling of lunch, especially during busy days.
• Consistent and timely completion and retention of monthly reporting.
• Provides additional support to manager and department colleagues.
• Participates in departmental initiatives for growth and innovation.
• Complete research and projects as assigned.

Knowledge, Skills and Abilities (KSAs) Required:

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Must be familiar with the internet, mobile apps, and navigating software platforms.
• Ability to exercise sound and reasonable judgment.
• Ability to communicate effectively and interact positively with others.
• Ability to handle customer complaints tactfully.
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
• Ability to prioritize work and multi-task.
• Ability to apply initiative and work with little supervision.
• Ability to adapt accordingly with department needs.
• Proficiency in data entry/typing.

Education:

• Minimum, high school diploma or equivalent. Relevant experience may substitute for the education requirement.

• Successful completion of in-house training program or other approved training program.

   

Experience/Education.

FCB is an Equal Opportunity Employer.