Description

Serve as a supervisor to 6 direct reports - oversee daily operations of team who work on quotations for spare part replacements at customer sites

Provide training, coaching, mentoring to team members on process and improvements

Optimize current SOP's, identify areas for improvement for efficiency and effectiveness; manage expectations for change management

Support team with any escalated calls or issues

Drive continuous improvement within department and CSR's role

Ensure team members are meeting standardized metrics

Run and monitor department KPI's

Work with internal leadership team to collaborate on bettering the department for the company

Ensure proper documentation for company products and training manuals

Ongoing education on company products to better serve as a resource to team members

Skills

Customer service, manufacturing, SAP, Customer support, Management skills, Call center, Help desk

Top Skills Details

Customer service, manufacturing, SAP, Customer support, Management skills

Additional Skills & Qualifications

HS Diploma

4+ years of management/supervisor experience within call center/customer service department

1+ years of working a customer facing role within a manufacturing/industrial/distribution/machine/electrical component company

2+ years of ERP systems experience (preferred SAP, but it can be any system)

Preferred:

BA/AA degree

SAP experience

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $80000.00 - $90000.00/yr.

medical/dental/vision insurance, prescription drug benefits, wellbeing program, short and long-term disability benefits/insurance, 401(K) savings plan with 6% company contribution, HSA with company contribution, FSAs, 15 days vacation, sick time, maternity and paternity leave

Workplace Type

This is a hybrid position in Plymouth,MN.

Application Deadline

This position is anticipated to close on Mar 21, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.