GET TO KNOW ALORICA

Consumer expectations for great service are rapidly evolving with a growing expectation for more options, ease, and effectiveness in every brand interaction. In today’s ultra-competitive market, providing insanely great customer experiences (CX) is what turns customers into brand loyalists. And that’s what Alorica specializes in. We’re a global leader in designing digital CX solutions that truly make lives better. Through effective customer service and support at every touchpoint—across voice, digital and back office—we deliver the speed, convenience, and personalization that customers demand from brands they trust across a multitude of industries. Leveraging innovative technologies including digital assistants, intelligent automation, and a comprehensive analytics suite—we support the world’s most respected and innovative brands with the best talent and processes to create memorable experiences. We provide a host of world-class services—strategic consulting, customer care, financial solutions and digital services that are customized to our client’s needs across the Fortune 500 to digital pioneers within the communications, finance, fintech, healthcare, retail, and technology vertical markets.

The company was founded in 1999 and is headquartered in Irvine, California with locations in North America, Central and South America, India, AMEA and Asia.

JOB SUMMARY

This role will be a member of Alorica’s Client Solutions team reporting directly into the VP, Client Solutions. The Strategic Client Executive will work remotely and be responsible for identifying, qualifying, selling, negotiating, and implementing new unpenetrated and subsidiary business opportunities within the assigned clients. You will engage with qualified prospects for potential new business opportunities and expand existing relationships with Alorica clients through up-selling of unpenetrated new lines of business (LOB) to achieve assigned incremental growth targets. You will collaborate with marketing and sales enablement to educate prospective clients on the services and opportunities Alorica provides.

The successful candidate will have a strong understanding of assigned clients’ industry drivers and of new economy players – including what motivates their success and future industry outlook. The individual will have a strong business acumen for business development planning and solutioning, exceptional communication skills to lead strategic discussions & engage clients, a technical background to facilitate solution design & implementation and operational excellence to execute. Candidate must be dynamic, highly collaborative, innovative, customer centric, and bring a structured approach. In addition, must be self-driven, assertive and have a demonstrated track record exceeding sales targets.

JOB RESPONSIBILITIES

• Strategic prospecting and identifying unpenetrated lines of business/subsidiaries within existing client base including documenting business structure, relationship mapping, and share of wallet.

• Solution selling through preparation and proper diagnosis of clients’ pain points and roadblocks. Effectively partner internally with various functions (e.g., Marketing, IT, Pricing, etc.) to develop effective and adoptive solutions.

• Develop account plans that incorporate strategies to build a long-term competitive advantage to grow, retain and increase profitability.

• Master and retain knowledge of product and service lineup. Communicate a compelling pitch and story that highlights features and value-proposition of each.

• Build rapport to establish and elevate client relationships necessary to unlock opportunities.

• Qualify prospects based on application, vertical strategy and targeted Alorica client model. Network to develop clear, complete understanding of prospects’ business issues and needs

• Act as strategic orchestrator to manage internal Alorica resources as well as client contacts to successfully negotiate, close new LOB within the assigned vertical. Consult across functions as needed to help ensure the successful implementation of new client LOBs.

• Collaborate with Client Solutions to work in a matrixed leadership and support environment, but also quarterback new opportunities by creatively providing solutions for clients.

• Ensure deals are priced appropriately at company target/modeled profitability. Participate in delivery of pricing strategy. Lead negotiations to ensure Alorica’s best interests from a business and legal perspective.

• Provide leadership and support in crafting customer proposals, including guidance on key deal assumptions such as call volumes, service levels and other critical metrics. Act as a bridge between Marketing and Client Solutions; be cognizant of each marketing initiative, and work toward corporate objectives for strategic growth within the assigned vertical.

• Utilize research tools to learn, prepare and understand prospects’ business strategies, internal and external business issues. Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating appointments with assigned vertical account team. Ensure smooth transition with internal stakeholders and clients.

JOB REQUIREMENTS

Minimum Education and Experience:

• Bachelor's Degree or equivalent work experience required

• 5+ years’ successful experience in a revenue-focused Business Development or Sales role

Knowledge, Skills and Abilities:

• Demonstrated ability selling to Fortune 500 and beyond companies

• Strong track record expanding existing client through value added prospecting and solutioning

Equal Opportunity Employer - Veterans/Disabled

We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.