Overview

Come join the Risk Operations in our Fintech Business Unit as a Learning and Development Facilitator.

What you'll bring

• 2+ years of relevant experience in risk management

• Proficient with G-Suite and other relevant software

• Strong analytical and critical thinking skills with attention to detail

• Proven ability to deescalate customers and effectively handle difficult situations

• Strong organizational skills and the ability to manage multiple tasks

• Ability to work under tight deadlines and prioritize tasks to meet SLAs

• Strong work ethic with high integrity and ethics

• Effective collaboration and teamwork skills

• Strong understanding of customer service and customer empathy

• Willingness to learn and adapt to new technologies and processes.

• A bachelor's degree in finance, risk management, accounting or related field a plus

• Delivers training programs, workshops and classes

• Manages the classroom through effective facilitation processes that enable efficient delivery of curriculum and a training environment conducive to learnin

• Partners with Training managers to identify and close organizational performance gaps specific to supported areas

• Provides coaching, mentoring, and informal leadership to other trainers

• Teaches other trainers and non-trainers to deliver well-defined training programs. Mentors / coaches other individuals delivering workshops

• Partners with instructional designers during needs analyses to analyze new or redesigned workshops and provides input and feedback after course is delivered

• Works flexible hours to support delivery of workshops which exceed the typical workday

• Travels at least 25-50% of the time

How you will lead

• Training conducted based on well-defined curriculum

• Classrooms set up properly (materials, technology, space)

• Daily program/course schedules for multiple day classes aligned with design plan or adjusted to meet audience needs

• Training compliance audits for outsourcers and vendors

• Audit reports and recommendations for compliance gaps and performance gaps

• Coaches/Supervisors/Managers trained to support trainees' transfer of learning from the classroom or technical based training (TBT) to the job

• Needs analyses input

• Delivery of train the trainer programs

• Program/course effectiveness feedback delivered to designers

• Workshops/courses delivery based on specific content and style required by the partner and/or customer

• Evaluation input regarding the effectiveness of trainers they are mentoring

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.