Delivery Lead - Technology

Plano, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Position Summary:

Our Global Banking businesses serve companies of varying sizes. In Business Banking, we work with clients with more than $5 million in revenue; our Global Commercial Banking clients are mid-sized companies with revenues of $50 million to $2–$3 billion; and through Global Corporate & Investment Banking, we serve the largest companies and corporations in the world. Channels Servicing Onboarding Technology (CSOT) creates technology solutions for our global banking business.

Delivery Quality (DQ) is a horizontal team within CSOT that looks across our team and within our ecosystem and ensures quality for all that we do. The delivery lead is a key SME resource on quality that helps, mentors, educates the teams to deliver with quality and comply with ECM standards within CSOT.

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

Manages coordination of delivery and dependencies across multiple teams

Facilitates communication and collaboration across organizations to support the deliverable completion and timeline

Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule

Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

Supports resource planning for delivery and execution

Ensures adherence with Enterprise Change Management standards

Responsible for the management of work effort in the various testing environments and/or other testers for the applications supported.

Responsible for the coordination, oversight and planning of test efforts across the team assigned to.

Ensure Software Process methodology is adhered to, including timely completion of required documentation like MRA2

Act as escalation point for any testing issues that may impact the project timeline.

Ensure test related documentation is maintained in accordance with the ECM standards throughout the lifecycle of the project.

Identify and implement process improvements related to integrated testing.

Monitor and track defects identified during system testing for successful resolution.

Successfully plan and implement complex initiatives involving many participants.

Responsible for training on various tools.

Required Qualifications

Technical Delivery Lead with 5+ years of experience.

5 years of experience in coordinating large efforts for Testing and Projects.

Subject matter expertise in application Testing.

Consulting experiences in helping teams navigate through their testing processes.

Working knowledge of ALM and JIRA.

Excellent presentation, communication skills and able to speak in large groups.

Desired Qualifications:

B. S Degree or equivalent experience

Prior experience with Bank of America preferred.

Understand processes and how to role them out.

Skills:

Collaboration

Project Management

Result Orientation

Solution Delivery Process

Stakeholder Management

Analytical Thinking

Business Acumen

Financial Management

Influence

Risk Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.