Description

Responsibilities:

• Execute tasks with a focus on quality and efficiency, including the creation of orders, activation of shipments, building and assigning loads, and scheduling appointments.

• Monitor task boards and email accounts to promptly respond to customer and carrier requests.

• Document events utilizing knowledge gained through Standard Operating Procedures (SOPs) and experience.

• Follow defined escalation procedures and training when necessary.

• Validate and ensure the accuracy of load data in systems according to company and customer standards.

• Maintain accurate customer credit records and process customer credit applications effectively.

• Use your proficiency in Microsoft Office Suite of programs to manage and track shipments.

• Prioritize tasks and manage time effectively to meet customer service standards.

• Promote a diverse and inclusive work environment, fostering creativity and innovation for business growth.

• Adhere to anti-discrimination laws and affirmative action plans within the office environment.

Requirements • Demonstrated proficiency in Customer Service and Communication.

• Solid understanding of Office Functions and Operations.

• Experience in Training staff on Procedures and Company Policies.

• Ability to Schedule Appointments and manage Invoices effectively.

• Strong commitment to Quality and proficiency in Shipping Functions.

• Excellent Time Management skills, with the ability to Prioritize tasks effectively.

• Capability to Execute tasks as per Standard Operation Procedures.

• Proficient in Microsoft Office Suites, particularly Excel for Load Data functions.

• Prior experience in a Call Center setting is an advantage.

• Creative and Innovative mindset towards Business Growth.

• Awareness of Discrimination Laws and Affirmative Action Plans.

• No discrimination, with a commitment to fostering a diverse and inclusive workplace. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .