Chewy is looking for a Vet Services Pharmacy Tech Lead who is a high performing team member, with a track record of positivity with passion around building engaging, focused Team Members to join our amazing Veterinary Service team at a licensed pharmacy in Pittston, PA! The right candidate will have the ability to improve culture and morale while providing customer service efficiency through thoughtful process improvement. A customer-service first mentality is fundamental for this role.

Why you’ll love working here :

• Competitive benefits and personal and leadership development programs to support your career growth

• Employee 20% discount program at Chewy for all your pet needs

• We have a culture of belonging where you will feel valued for your skills and contributions and be recognized for your dedication and hard work.

• We'll empower you to build, grow, and unleash your full potential

What You'll Do:

• Develop and mentor Pharmacy Technicians to help build a successful team that delivers an outstanding customer experience, acting as a mentor to 15+ Team Members daily

• Analyze team performance to drive improvement in workflow and production allocations, while also handling time management of Pharmacy Technicians

• Audit Pharmacy processes and deliver mentorship and development to ensure quality and performance standards are maintained

• Identify training gaps and partner with managers and site leadership to provide ongoing development plans for Team Members

• Monitor attendance reports on a daily and weekly basis to ensure Team Members are being held to the same attendance standards, and deliver feedback to leadership

• Monitor system reporting and communicate issues as needed

What You'll Need

• 1+ years in a leadership role preferred (Customer Service, Operations, and/or Healthcare leadership preferred)

• Flexible shift availability—We need candidates who can work weekends and any of the shifts we offer

• Proficient in Microsoft Office Suite

• Maintain a Pharmacy Technician License from the Pennsylvania Board of Pharmacy where appropriate

• Proven mentor and coaching skills that can impact both front-line Team Members and leadership

• Ability to build rapport with Team Members along with confidence in alleviating critical issues from Team Members

• Outstanding oral and written communication skills

• The capability to multi-task and prioritize daily work for team

• Excellent attendance record and must maintain at same level throughout the year

• No current corrective actions for behavior/performance

• Reliable transportation is a must

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com .

If you have a question regarding your application, please contact HR@chewy.com .

To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .