The full Assistant Branch Manager job description{target="_blank" rel="noopener noreferrer"} contains more information about this position. Key Job Requirements: Opens and maintains a wide variety of accounts for members Assists members on any problems on existing accounts. Provides guidance and troubleshoots account errors. Performs file maintenance of member account information and processes other requests. Rebates fees using a system override. Services complex accounts, provides guidance and direction to staff and members. Handles complaints and assists with complex issues and account types Originate, underwrite, close and process disbursements for loan applications for Consumer, Loans. Performs all necessary workups. Reviews to ensure documents are complete for submission to Loan Department; enters data for consumer loan set-ups to the online system. Interviews and Originates Home Equity Loan applicants. Advises members of various products and pricing. Reviews and explains all applicable disclosures with members. Collects all necessary documents from applicants and provides documentation to the appropriate departments for loan processing. Takes an active role in Business Development, promoting member satisfaction through Greylock\'s products and services.Educates, motivates and coaches staff to recognize, track and fulfill member needs. Partners with the Branch Manager and Teller Supervisor to manage the branch annual audit requirements and perform surprise cash audits that are conducted in accordance with the established operational procedures. Provides for the preparation of various reports and records, including goal tracking. Ensures branch compliance with currency transaction reporting and BSA requirements. Monitors documents and procedures and provides training to appropriate personnel. Coordinates staffing and ensures proper branch coverage at all times. May serve in a non-cash teller capacity. Responsible for balancing transactions. May be required to become a Notary Public and a Medallion Guarantee (STAMP Signer). Provides for branch security in conformance with Credit Union\'s established security program and procedures; ensures that all security equipment is in proper working order. Provides staff with security training and information as necessary. Ensures that branch staff is informed and in compliance In absence of Branch Manager, has complete responsibility for management of the branch. Promotes the Credit Union wherever and whenever possible. Encouraged to actively represent the Credit Union in local civic, community and professional organizations. Position Requirements: High School diploma or equivalent, plus specialized course work and training. College coursework a plus. Progressive experience in Member Service roles or Teller Supervising preferred. Demonstrated, customer service and problem-solving skills. Supervisory and loan origination experience preferred. Ability to use various types of office equipment, spread sheet applications and proficient in Microsoft Office Suite. Ability to travel to the Credit Union\'s various branch locations. Possess a thorough knowledge of Credit Union products and services