Company :

Highmark Health

Job Description :

JOB SUMMARY

This position will provide strong consultative, project management, stakeholder management, communication, and learning and development consultation. Will provide complex solutions for designing and delivering talent development programs working with senior management and executive leaders.

ESSENTIAL RESPONSIBILITIES

• Provide consulting services to the organization, conduct interviews, and discovery meetings with senior/executive management, HR, and process owners to gather requirements and identify performance gaps, performance improvement, or learning and development needs. Develops and maintains relationships with clients and conceptualizes solutions to their problems that lead to effective training, development, or consulting opportunities. Analyzes organizational situations, examines problem-solving approaches, and develops training and non-training interventions. Detects performance gaps and helps client groups to close the gaps between actual and ideal performance. Contribute to company-wide change management efforts as needed, including solutions for employee engagement, leadership teambuilding, and development, communications, culture change.

• Works closely with client area, and subject matter experts to lead training, development, or consulting projects which are complex in nature; conducts needs analysis, gathers data, assigns tasks to project team members, and sets project milestones. Serves as primary client contact and manages relationships for defined scope(s) of work to ensure responsiveness to client needs. Strategic oversight and direction of internal resources and third parties/vendors for execution of deliverables, including management of program team if applicable. Manage program resources, relationships and communication with project team, participants, customers, executive sponsor(s), steering committee(s), and other stakeholders. Develop program strategy, scope, goals, objectives and metrics ensuring they align with the talent and organizational strategy and drive continuous improvement initiatives. Create and maintain comprehensive project documentation accounting for the design and end to end process of the program. Accountable for overall performance and delivery of a defined scope(s) of work with strict adherence to customer satisfaction goals, quality standards for training products and/or services, and other such criteria and measures as may be designated. Measure and report to leaders up to Executive on project analytics, metrics and outcomes. Perform risk mitigation and change management activities.

• Design and develop learning solutions. Design, develop, and evaluate in-person and on-line training using a variety of development tools. Create job aids, manuals, simulations, case studies, role plays to achieve defined desired learning objectives.Lead, influence or negotiate others to achieve desired work results; utilize excellent client interaction and advisory skills. Work effectively with others to achieve common goals and exercises effective interpersonal influence. Facilitate high-impact presentations and trainings, process and project meetings, and influences at various levels (including Executive Leaders). Present program updates to leadership (including Executive Leaders) and other key stakeholders demonstrating advanced presentation skills.

• Mentors and coaches other team members to enhance performance and encourage professional development as requested. Communicates, leads, and influence/negotiates with others to achieve decided work results by utilizing excellent client interaction and advisory skills. Works effectively with others to achieve common goals and exercise effective interpersonal influence.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 6 – 8+ years of consultant experience

• 6 - 8+ years of experience in Instructional Design

• 2 years of experience in Facilitation

• 6 - 8+ years of experience in Leadership Development OR

• 6 - 8+ years of experience in Project/Product Management/Stakeholder Management

Preferred

• 2 years of experience in HR - Specifically Talent Management

• 2 years of experience in Mentoring & Coaching

SKILLS

• Communication & Interpersonal Skills: Excellent verbal and written communication skills, active listening, ability to build rapport and trust, conflict resolution, negotiation, and influencing skills.

• Problem-Solving & Analytical Skills: Critical thinking, analytical skills, ability to identify root causes of problems, develop creative solutions, and assess the impact of proposed solutions

• Project Management Skills: Ability to plan, organize, and execute projects on time and within budget, manage resources, track progress, and mitigate risks.

• Team Leadership: Ability to lead and motivate project teams, delegate tasks, and provide feedback.

EDUCATION

Required

• Bachelor’s degree in Human Resources, Business, Project Management, Learning & Development or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Substitutions

• 10+ years consulting, managing projects, and working with executive leadership to design, develop, and deliver talent solutions across large organizations.

Preferred

• Masters degree in Human Resources, Business, Project Management, Learning & Development

LICENSES or CERTIFICATIONS

• None

Required

• None

Preferred

• None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J252292