Company :

Highmark Health

Job Description :

JOB SUMMARY

This job is responsible for collaborating with leaders to understand their business objectives and challenges and providing expert guidance on the integration of artificial intelligence. This individual conducts assessments of systems, data, infrastructure, and business processes to identify opportunities for AI products and services. The incumbent collaborates across vendor partners, internal data scientists, data, and infrastructure to facilitate requirements gathering for AI product and service proof of concept design and advises on the implementation plan. The AI Consultant serves as an expert in change management, facilitating interventions to prepare for user readiness and adoption and supports business project teams on tactical implementation to ensure optimal value creation.

ESSENTIAL RESPONSIBILITIES

• Problem Identification:Collaborate with business leaders and partners to identify automation opportunities.Create and deliver education to individuals and teams to support effective ideation. Work with data science teams to triage and prioritize ideas in a consistent manner while keeping the business informed along the journey.Serve as a solution designer by recommending roadmaps and/or identifying patterns that could lead to a higher return on investment.

• Proof of Concept Design:Work across teams to facilitate the design of a proof of concept.Ensure alignment around the problem statement and the measures that would determine whether the solution is viable.Facilitate engagement across partners and stakeholders to drive timely decision making and business case design.

• Implementation:Facilitate the process to translate proof of concept into scaled use and value creation.This includes working with project leads and business owners to create plans that care for all of the technical and people related change impacts in support of the business case.Serve as an advisor and partner for change execution. This includes, but is not limited to, working with internal and external learning and communications partners and change strategists to design and deliver interventions that mitigate adoption risk.

• Value Creation:Work with business leaders, portfolio teams, human resources, and finance to take the necessary steps to ensure that the value captured in the business case is captured in the respective systems.

• Other duties as assigned or requested.

EXPERIENCE

Required

• 5 years of experience in management consulting or strategy.

• 5 years of experience in orchestrating and leading change management plans and interventions.

​

Preferred

• 2 years of experience in digital transformation at scale.

SKILLS

• Strong understanding of AI technologies, including generative AI, machine learning, deep learning, natural language processing, and computer vision.

• Ability to understand business challenges and identify opportunities for AI implementation.

• Strong analytical and problem-solving skills to develop AI solutions that align with business objectives.

• Experience working with cross-functional teams, including business stakeholders, IT professionals, and data scientists.

• Ability to effectively communicate complex AI concepts to both technical and non-technical audiences.

• Strong presentation skills to convey insights and recommendations to stakeholders

• Experience in writing technical documentation and reports.

• Ability to manage AI projects from inception to deployment, including planning, budgeting, and risk management (technology and people).

• Commitment to staying up-to-date with the latest advancements in AI and related technologies.

EDUCATION

Required

• Bachelor’s degree in business, information technology, computer science, data science, or related field (OR) relevant experience and/or education as determined by the company in lieu of bachelor's degree.   

Preferred

• Master's degree in business, information technology, computer science or related field.

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• Certified change management practitioner.

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. _

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J240940