Retail Shift Lead Part Time

For more information about the Office of Business, Hospitality and Auxiliary Services, please visit our website at BHAS.pitt.edu and check us out on social media: LinkedIn: @BHASPitt | Facebook: @PittBASRV

Job Summary

Operates point of sale system, reconciles tills and daily sales, processes exchanges and returns, and assists with opening and closing the store. Serves in a lead capacity over other employees and provides day-to-day direction. Designs appealing displays, replenishes stock, and inventories stock and sales rooms. Delivers effective customer service, fulfills order requests, performs overrides and voids, and mitigates escalated customer services issues. Reports suspicious activity to avoid inventory shrinkage.

Essential Functions

Candidate will open and/or close store. The essential functions includes:

• Excellent customer service skills
• Attention to accuracy and details
• Basic computer data entry skills
• Product knowledge
• Process online sales
• Assisting customers with selection of merchandise
• Supervision of student workers as well as assigning tasks to student workers
• Ensure that student workers are following customer service standards
• Ability to operate standard retail equipment
• Ability to process variety of transactions such as cash, checks, bankcard, panther funds, gift certificates & cards, University requisitions, credit memos, and bookstore accounts

The incumbent will receive, stock and merchandise product daily and be responsible for maintaining the sales floor. The ability to transport up to 50 pounds, spend many hours moving about the store. Participation in off-site events, incumbent is required to work 22.5 hour per week along with Saturday, Sunday, Holiday and overtime hours will be required as needed.

Physical Effort

Sitting, standing, and walking. Requires frequent lifting, carrying and moving heavy objects, up to 50lbs. Requires standing for long hours at a time.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Part-time regular Job Classification: Staff.Retail Associate II Job Family: Sales & Retail Job Sub Family: Retail Campus: Pittsburgh Minimum Education Level Required: High School Diploma/GED Minimum Years of Experience Required: 2 Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule: Sunday -- Saturday flexible schedule, must be available to work some holidays, evenings and weekends. Work Arrangement: Sunday -- Saturday flexible schedule, must be available to work some holidays, evenings and weekends. Hiring Range: $18.50 per hour Relocation_Offered: No Visa Sponsorship Provided: No Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: Not Applicable Required Documents: Resume Optional Documents: Cover Letter PI254206374