Description

SAIC is seeking a PC Technician, to support the US Army Corps of Engineers RITS Program. Location: Pittsburg, PA

Job Duties:

• Manage and maintain currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environments.

• Demonstrate day-to-day adherence with change management precepts and practices and is responsible for writing Change Requests and seeking approval.

• Assist in storage and data management, specifically file and folder permissions.

• Support operational transition of enterprise solutions into production.

• Primary POC for local server, network and telecom repair of District infrastructure components.

• Coordinate local response to IAVA vulnerability remediation.

• Coordinate Level 3 support to the District technical personnel.

• Primary escalation POC for after hours and VIP level support requests.

• Ensure the work schedules of SAIC and subcontractor employees are established, documented and coordinated to provide coverage during contractually required operating hours.

• Review current workloads and ticket distribution. In coordination with ITC, reassigns priorities to ensure service delivery metrics are met. Responsible for SLR performance.

• Collaborate with the local ITC and Ops Officer to ensure the needs of the users are understood and appropriately addressed.

• Responsible for monitoring the technical performance of SAIC and subcontractor staff and reporting exemplary or disciplinary performance to the SAIC Division Manager./ Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions.

• Monitor the effectiveness of Service Delivery to the local site and reports discrepancies and escalations to the SAIC Division Manager.

• Provide weekly performance reports to the ITC and the SAIC Division Manager.

Qualifications

Required Education and Experience:

• Associates and three (3) years or more experience; two (2) years of experience in lieu of degree.

• Experience using Remedy or a similar ticketing system.

• Demonstrated professional experience with Windows Server 2012; Windows Server 2016.

• Demonstrated experience with VMware.

• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS and the ability to maintain other Windows core services.

• Comprehension of NTFS file share permissions.

• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP.

• Basic networking experience (TCP/IP, routing, SSH, OpenVPN)

• Strong verbal and written communications skills.

• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

Required Certifications:

• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE).

• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment.

Desired Experience:

• Experience maintaining Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits).

• Prior USACE/ACE-IT experience.

• Experience working in a DOD environment.

Required Clearance:

• US citizen with an Interim Secret security clearance and ability to obtain a Secret.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2405585

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability