We are seeking an experienced Senior Medical Assistant to join our team at UPMC Montefiore. This key role will not only assist physicians with various aspects of patient care but also take on additional responsibilities as the lead person for the team, ensuring efficient workflow and smooth office operations. The Senior Medical Assistant will have a strong focus on patient satisfaction, clinical efficiency, and fostering a collaborative environment for the entire clinical staff.

Responsibilities:

• Assist management staff with supervisory activities.

• Participates with creation and implementation of departmental goals, processes and procedures.

• Mentors, orients and provides ongoing training to current and new staff members.

• Serve as the department super user for Epic Care.

• Work directly with Manager to identify opportunities for improvement with regards to Clinical/Non-Clinical functions, Infection Control Procedures, and Patient Assessments.

• Guide routine meetings with staff to communicate procedural changes to improve service quality and patient safety.

• Obtain lab/x-ray reports, hospital notes, referral information, etc.

• Schedule appointments.

• Verify insurance coverage and patient demographics.

• Prepare and managing charts to ensure information completed and filed appropriately.

• Prepare patient rooms, set up instruments and equipment according to department protocol.

• Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.

• Manage inventory of supplies; restocking exam/procedure rooms.

• Accompany patients to exam/procedure room.

• Collect patient information/history; taking vitals, performing screenings per provider guidelines.

• Answering calls and providing pertinent information including patient education as directed.

• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

• Perform phlebotomy, EKG's, and level one labs.

• Assist physicians with procedures.

• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health).

• High school diploma or equivalent is required.

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT) OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA) OR at least 1 year of patient care experience required.

• Must be responsible and demonstrate proficiency in three practice category specific tasks.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities. Licensure, Certifications, and Clearances: CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

UPMC is an Equal Opportunity Employer/Disability/Veteran