Job Information
Howmet Aerospace IT Change and Configuration Manager in Pittsburgh, Pennsylvania
Howmet Aerospace is currently in search of an IT Change and Configuration Manager to join the Global Information Systems group in Pittsburgh, PA.
The IT Change and Configuration Manager has responsibility for corporate IT infrastructure policy, standards and procedures as they pertain to change management. This role will govern these processes and lead change control meetings. The IT Change and Configuration Manager is also responsible for continuous improvement in this space and will maintain accurate documentation of the processes and changes to those processes.
The second portion of this role pertains to ownership and maintenance of our configuration management database. This will require competence in both design aspects of ServiceNow Common Service Data Model (CMDB), as well as data management. The IT Change and Configuration Manager will be capable of efficiently processing requests, creating and updating content, maintenance of records and process improvement. Additionally, expertise in ServiceNow Common Service Data Model (CSDM), Discovery, Service Mapping, Patterns, and the Data Manager is required.
Responsibilities
Acts as a ServiceNow and CMDB champion both within corporate IT (GIS) and our business units
Owns, maintains, and governs the enterprise configuration management database
Analyzes and approves incoming requests for change to CMDB and core foundation data
Creates and updates, or otherwise maintains CMDB records as needed
Moves Howmet forward as it pertains to the design and organization of our CMDB data by utilizing the common service data model, discovery and service mapping
Owns, maintains, and governs the corporate IT change process for Infrastructure
Facilitates weekly change management meetings for Infrastructure group
Facilitates our daily management meeting
Effectively documents policies, standards and processes pertaining to their areas of responsibility
Takes part in ServiceNow upgrade and change related testing exercises
Serves as a member of our core ServiceNow team to help guide the direction and use of the tool while being the lead for CMDB and change management
Possesses a working knowledge of the ServiceNow Change Management Module
Maintains and conducts end-user training on a periodic basis
Participates as a project team member on projects relating to areas of responsibility
Basic Qualifications
High school diploma or GED
Minimum 5 years experience with ServiceNow and ServiceNow CMDB
Demonstrated knowledge of ServiceNow foundation data/tables
Experience with Microsoft Office and O365 tools including Excel, Teams and SharePoint
Experience with ServiceNow CMDB in the following areas:
Common Service Data Model (CSDM)
Discovery
Service Mapping
Patterns
Data Manager
Experience with ITSM processes, most importantly Change Management
Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of Hire. Visa sponsorship is not available for this position.
Preferred Qualifications
Bachelorâs degree in Information Sciences, Information Technology or Computer Science from an accredited institution
ITIL Certification
ServiceNow Service Request Development experience
Project Management Experience
Excellent verbal and written communication skills
Self-motivated, problem solving oriented with keen attention to detail and excellent judgment skills
Salary Range: $105-125k/year approximation (Actual compensation is subject to variation due to factors such as education, experience, skillset, and/or location)
About Howmet Aerospace
Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Companyâs sales for 2022 approximated $5.7 billion. The Companyâs primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With nearly 1,150 granted and pending patents, the Companyâs differentiated technologies promote more fuel efficiency for aircraft and commercial transportation. For more information, visit www.howmet.com, including content shared during the Companyâs May 2022 Technology Day.
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Howmet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.
If you need assistance to complete your application due to a disability, please email TalentAcquisitionCoE_Howmet@howmet.com