Description

• Provide advanced technical support and troubleshoot complex hardware and software issues.

• Resolve escalated help desk tickets in a timely manner.

• Configure and manage user accounts and permissions.

• Support and troubleshoot network-related issues.

• Document issues and solutions in the help desk system.

• Assist in maintaining IT infrastructure and performing system upgrades.

  Requirements

• Extensive experience in a Tier 3 help desk or technical support role.

• Strong troubleshooting and problem-solving skills for complex issues.

• Excellent communication and customer service skills.

• Familiarity with Windows Server, Active Directory, and Office 365.

• Proficiency with network troubleshooting and configuration.

• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

• Combination of skills in advanced desktop support, networking, and system administration preferred.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .