Director of Patient Services

The Director of Patient Services serves as the practice manager for the dental clinics of the School of Dental Medicine, reporting to the Director of Quality Assessment and Improvement Position is directly or indirectly responsible end-to-end for all administrative aspects of operating the clinics, including front of house (direct patient contact functions), back of house (insurance, patient billing, collections), risk and quality management, and financial management. Leads a staff of approximately 45 professional and administrative staff charged with transforming and then maintaining clinical operations in support of three guiding principles: (1) to make patients feel as much as possible as if they are being treated at a private practice; (2) to free students to focus on learning and maximizing their patient care experience; and (3) to free faculty to focus on teaching students and overseeing patient care. Directs the clinic management team in monitoring, maintaining and where possible enhancing the quality, efficiency and fiscal soundness of all aspects of clinical operations, the satisfaction of clinic patients and the performance and morale of the staff.

Since 1896 the School of Dental Medicine has been educating students to take their places among the best dental practitioners in our region and across the country. Each day the School's faculty and staff contribute to its mission to advance the future of dental medicine through teaching, research and service. In addition to being a great place to work the University offers robust benefits including: *11 Paid Holidays, Paid Vacation, Sick and Personal Days * Additional Paid Time Off (Winter Recess) during the period between Christmas and the New Year * Paid Parental Leave * Education benefits for eligible employees, their dependents and spouse/domestic partner * Above-average Employer Contribution towards Medical, Prescription Drug, Vision, Life, STD, and LTD Insurance plans * A robust retirement savings plan option. Including 100% match on employee contributions of 3-8% (150% after vesting) and enhanced match for those nearing retirement * Free PAT bus pass. * Free University shuttle service throughout the campus.

Job Summary

Oversees all administrative aspects of operating the clinics, including direct patient contact and billing and financials.

Essential Functions

Incumbent must be a good listener, unbiased, maintain credibility and confidentiality while displaying actions based on fairness and sound judgment.

Physical Effort

Minimal physical effort other than ability to use a computer, communicate with others (verbal and written), and move around all areas of the School of Dental Medicine for meetings, oversite of operations, patient consults, etc.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular Job Classification: Staff.Assistant Director - Clinic Operations Job Family: Health Professionals Job Sub Family: Clinic Operations Campus: Pittsburgh Minimum Education Level Required: Bachelor's Degree Minimum Years of Experience Required: 5 Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of ed cation and/ or experience requirement. Work Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m. Work Arrangement: Monday - Friday, 8:30 a.m. - 5:00 p.m. Hiring Range: To be determined based on qualifications Relocation_Offered: No Visa Sponsorship Provided: No Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: Not Applicable Required Documents: Resume, Cover Letter Optional Documents: Not Applicable PI243809476