The successful candidate will serve in a network support and project delivery role as part of the Data Networking team in support of all technical, business and related requirements to maintain the data network at the Pittsburgh offices

Contributes to the team support for data network and server incident and event management including investigation, troubleshooting, reporting, resolution, root cause analysis and corrective action management – this includes on-call, off-hours support for on-site work

• Coordinates with client teams in delivery of services to HDQ customers

• Participates as a fully integrated member of the Data Networking team, responsible to the delivery of successful solutions and trouble resolution

• Monitors data networks for performance, security and stability – takes action to identify trends and proactively address issues

Specific Experience Required:

• High School Diploma plus 4 years of experience required.

• Demonstrated expertise, either thru training, certification or work experience, managing Wired and Wireless networks, preferably in a Cisco environment.

• CCNA certification preferred

• Participate in on-call rotation – est. 1 week per month

Minimum Requirements (Requirements that are essential for performing the job):

• Demonstrated experience, or equivalent certifications/training, supporting data networking technologies in an enterprise environment, including:

• LAN switching and routing in a Cisco enterprise network environment

• WLAN fundamentals and support of Cisco solutions

• Server fundamentals

Desired Qualifications:

• Cisco CCNA certification, or greater

• Server hardware repair expertise

• Project Management experience / certification

Experience with these additional technologies may be a plus:

• Palo Alto / Firewall support

• Advance IP routing experience, including OSPF and BGP protocol solution design proficiency

• Data center network support including Arista platform

• Internet routing and security

• Network security controls and related disciplines

• Scripting or Programming in a Network environment (Ansible etc)

• Netbrain support

Personal Skills Required:

• Results-oriented member of technical support teams; the successful candidate is a self-starter, able to manage complex incidents, proactively identify opportunities for improvement and develop innovative solutions

• Excellent time management skills including ability to multi-task and effectively prioritize work

• Excellent work ethic; willing to extend the extra effort and time required to meet critical deadlines

• Strong oral and written communications skills; able to articulate ideas and listen effectively; professionally communicates with all customers, vendors and technical support staff, including remote customers and team members in foreign countries

• Strong analytical, and problem-solving skills

• Accomplished analyst able to manage complex technical problems through identification, design, solution definition and implementation

• Demonstrated experience managing vendor relationships related to incident management, project coordination, relationship development and SLA maintenance

• On call support required, including participation in team on call (24/7) rotation; candidate must be willing to work flexible hours as demanded by outage, migration & on-call activities

• Hands-on team member willing to work in heavy industry/plant environments.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com/) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.