Job Summary

The Integration Center Quality Control (ICQC) Specialist will ensure configured devices leaving SHI Integration Centers comply with customer requirements. The ICQC Specialist will document accurate task instructions for customer orders. The ICQC Specialist performs audits and spot checks for compliance and documents results for corrective or preventative action reports.

This position is performed from SHI's Piscataway, NJ Knox integration center location reporting to the Lead - Quality Control.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include but not limited to:

• Suggest and implement approved quality control operating procedures.

• Interface with the sales, support, and configuration center staff to document accurate build instructions.

• Independently solve problems with minimum input from management.

• Follow Quality Control processes and documentation, as defined by our customers or Quality Manager.

• Manage and organize the inventory of build documentation.

• Read and comprehend technical manuals, troubleshooting guides, manufacturers specifications, used in the installation and repair of electronic equipment.

• Conduct and report internal inspections, spot checks, and evaluations.

• Collaborate with Sales Team, Configuration Center Management, Integration Center Techs and Quality Control Team for customer orders regarding inspections and quality assurance.

• Utilize internal systems for order research.

• Ability to follow and document detailed testing processes.

• May require travel to remote SHI offices for inspections and quality presentations.

Qualifications

• Associates’ Degree or equivalent experience

• 3 years’ experience in one or more of the following:

• Integration Center-IT Configuration Technician

• Manufacturing-QC/Inspections

• Technical Writing

• Auditing

Required Skills

• Ability to take initiative.

• Ability to work efficiently and effectively to meet strict deadlines

• Proficient in Microsoft Office Word, Outlook, and Excel

• Ability to explain/deliver/and communicate technical information such as networking information, system errors, and OS configurations in a clear and concise fashion that is easily understood.

• Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications

• Ability to learn additional skills to maintain technical competencies

• Ability to write clear and concise directions and instruct others on process/procedure as they relate to builds

• Ability to learn and utilize internal systems

• Ability to discern, process and communicate technical details as they relate to configuration builds

• Ability to perform basic testing and inspection techniques.

• Ability to multi-task and keep track of multiple work streams at one time

• Ability to present to customers, supervisors, peers

• Ability to work with meticulous attention to detail

Preferred Qualifications/Skills :

• Bachelor’s degree in an IT related field.

• Demonstrated knowledge of IT configuration (Hardware, Software, Firmware & Documentation)

• Solid understanding of the ISO 9001 Quality Standards

Unique Requirements

• May require travel to remote SHI offices and customer sites for inspections and quality presentations

Additional Information

• The estimated annual pay range for this position is $40,000 - $70,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations US-NJ-Piscataway

Requisition ID 2025-19222

Approved Min (Total Target Comp) USD $40,000.00/Yr.

Approved Max (Total Target Comp) USD $70,000.00/Yr.

Compensation Structure Flat Base

Category Customer Service/Support