Description We are seeking a Customer Service Representative to be based in Pico Rivera, California. The role involves managing customer interactions, data entry, and order processing in a fast-paced environment. This position offers a contract to hire employment opportunity.

Responsibilities:

• Answer inbound calls promptly and professionally, ensuring customer inquiries are resolved satisfactorily.

• Greet customers at the doors and guide them as needed.

• Log all incoming orders into a daily log, prepare jackets, and distribute them to the respective Customer Service Representative.

• Confirm all incoming orders to customers within a timely manner.

• Organize job jackets into their designated file cabinet for easy retrieval.

• Generate sales orders and delivery tickets, adjusting or creating parts as necessary.

• Enter sales orders into the system and print sales orders/delivery tickets.

• Log all completed backend and sales orders for record-keeping.

• Perform backend tasks such as creating production tickets with box specifications, creating load tags, and making additional copies for production.

• Utilize Microsoft Excel and Microsoft Word for data entry and email correspondence tasks.

Skills:

• Proficiency in answering inbound calls and providing exceptional customer service.

• Experience in a call center environment.

• Detail-oriented with strong data entry skills.

• Ability to handle both inbound and outbound calls.

• Proficiency in Microsoft Excel and Microsoft Word.

• Experience in order entry and scheduling appointments. Requirements • Minimum of one year experience in a customer service role

• Proficient in answering inbound calls

• Experience in a call center customer service environment

• Ability to perform data entry tasks accurately and efficiently

• Skilled in email correspondence, maintaining professionalism and timely responses

• Familiarity with handling both inbound and outbound calls

• Proficiency in Microsoft Excel and Microsoft Word

• Experience with order entry systems and processes

• Ability to schedule appointments effectively in a fast-paced environment

• Strong interpersonal and communication skills

• High school diploma or equivalent required

• Ability to work in a team environment

• Problem-solving skills and ability to handle customer complaints or issues effectively

• Flexibility to work in different shifts, including weekends

• Strong attention to detail and organizational skills

• Ability to multitask and manage time effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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