Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control.

The Sr. Manager, Sales Process Optimization and Controls will focus on partnering with the U.S. Small and Medium Enterprises (U.S. SME) Sales and Account Development teams. They will be a key thought partner to the U.S. SME Sales Enablement leadership team on cross-channel workstreams, including owning the U.S. SME Rules of Engagement and managing ad hoc requests from multiple stakeholders. The Sr. Manager will work very closely with several cross-functional partners including U.S. SME Commercial Effectiveness & Governance, Control Management, US SME Sales Enablement Performance & Insights and Signings Governance, Marketing, Product and other supporting teams.

The ideal candidate has familiarity with GCS sales and account development teams and will coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!

Key Responsibilities:

• Possess a deep understanding of U.S. SME Sales and Account Development team business objectives / priorities and challenges to formulate solutions

• Build strong relationships with US SME Sales Enablement and Sales and Account Development teams to successfully gain consensus and support for strategic projects

• Become an expert on the U.S. SME Rules of Engagement

• Serve as a PMO to lead highly complex, business-critical initiatives from inception to completion and act with an agile approach

• Perform risk management to proactively identify potential problems and mitigate risks to achieving desired objectives

Minimum Qualifications

• 5 years of experience in sales enablement, performance planning, consulting, or related fields

• Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives

• Ability to build strong partnerships and work collaboratively with others to meet shared objectives

• Exceptional written and verbal communication skills and comfort presenting at all levels of the organization

• Undergraduate degree required

Preferred Qualifications

• Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm

• Accountability for self and others to meet all commitments and deliverables in a timely manner

• Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes

• Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities

• Can win attitude and a desire to learn in a fast paced environment!

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Operations

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 24015938