Primary City/State:

Phoenix, Arizona

Department Name:

Rev Cycle Acute Ptnt Accs Svcs

Work Shift:

Day

Job Category:

Revenue Cycle

Travel within AZ Region Required.

Schedule Typically Monday - Friday 8am - 5pm (Potentially nights and weekends depending on customer needs. Rep would be notified in advance to make arrangements.)

Must have PAS/PFS experience, medical terminology, collections and customer skills.

Training and or teaching experience are a plus!

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today.

Our Revenue Cycle Education team is an exciting growth opportunity!! We are at the forefront of innovation with the PAS teams with new applications and roll-out of processes. We help support our PAS teams to be a contact for questions/concerns that staff may have. We are expanding within the Revenue Cycle Teams and consistently cross-training and networking. Every day is a new learning experience.

The Revenue Cycle Educator is responsible for new hire training, creating access to payer websites, rounding, auditing, developing action plans, attending committee meetings, password resets, presenting at meetings, new program implementation, education updates, IT request, developmental trainings for current staff, collaborating with other non-revenue cycle departments and career development.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for the delivery of education curriculum for management and daily operation of designated Revenue Cycle areas within established structured processes. Educators will need to provide education and training services to their assigned Revenue Cycle departments. Additionally, education can be delivered to external members including physicians, and vendors. Educators will guide departments in various system-wide process improvements.

CORE FUNCTIONS

1. Independently manage the education and training delivery for respective department(s).

2. Maintain responsibility for assigned Revenue Cycle education and training departments.

3. Deliver both individual and group-based education and training.

4. Assist in designing and developing educational and training material for internal and external entities.

5. Maintain inventory of education and training materials for respective department(s).

6. Gather feedback from departments during education and training delivery on challenges and recommendations.

7. Demonstrate effective communication and teaching skills.

8. Works independently under general supervision. Reports to a manager or director. Uses analytical and creative thinking skills, and influencing abilities. Training responsibilities include, but are not limited to, all Revenue Cycle staff and staff assigned to related work teams. Customers include Patient Access Services and Patient Financial Sservices management and staff, other ancillary departments or Health Information Management Services staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge is required.

Certification for CHAA or CRCR required within one year of hire.

Must possess a current knowledge of business and/or healthcare as normally obtained through three or more years of work experience in in patient access, patient financial services, billing, coding, or a combination of revenue cycle experience.

Must have effective human relations and interpersonal skills with ability to resolve conflicts. Must be able to deliver educational and training content in an effective manner at an individual and group level. Must have demonstrated leadership and training skills and be proficient in the use of common office and presentation software. Medical terminology and an understanding of the laws associated with confidentiality, credit and collections are required. Must be able to function as part of a team, using effective interpersonal and instructional skills and function with minimal supervision and prioritize multiple projects. Must possess excellent written, verbal, and customer service skills, and have the ability to conduct educational needs analysis and to teach effectively to a wide range of comprehension levels.

PREFERRED QUALIFICATIONS

Prefer a bachelor's degree in business administration. Previous training/teaching experience and customer service education experience preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability