Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

As a brand built on going above and beyond to provide the best customer experience,having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

The Outsourced Program Administrator (OPA) role provides incumbents with an excellent opportunity to work within the Commercial Client segment with a combination of client servicing, relationship management and strategic consultation.

The Outsourced Program Administrator (OPA) model is a premium servicing offering, where OPAs provide dedicated customer related support, issue resolution, and strategic consulting with all corporate card products/programs for our largest Global and Large Market clients. The concept behind the role is outsourcing the Program Administrator’s and/or Authorized Signatory functions to American Express.

The OPA is responsible for accurate completion of agreed upon deliverables for their client, as well as program related projects and tasks. This may include (but not limited to) general account and cardmember maintenance, dunning, hierarchy set ups and changes, payment inquiries, merchant disputes/inquiries and customized reporting. In addition, the OPA role will also be responsible for analyzing the client’s overall program, understanding their priorities and goals, and recommending/executing on process improvements to drive program performance (managing delinquencies, maximizing profitability, and driving increased charge volume). The OPA also collaborates, shares best practices, and supports the Client Manager to drive results and provide best-in-class premium service.

The scope of the OPA role is always evolving. As we look for ways to elevate and enhance our premium servicing, the overall responsibilities of the OPA may change in accordance with the client’s requirement and their contract with American Express.

This is a hybrid position based in Phoenix, AZ.

Minimum Qualifications

• Minimum 2 years of experience in a client facing environment in customer service and telephone servicing

• Strong time management skills with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.

• Ability to think strategically, identify and implement process opportunities. Strong collaboration skills working with others to drive business results.

• Proven negotiation, detailed follow-up, and problem-solving skills with internal and external clients.

• Strong team player who adapts well to change and is successful working in a role that is heavily influenced by business relationships.

• Must demonstrate excellent written and verbal communication skills.

• Proficient PC skills including internet navigation and experience with MS Office products. (Knowledge of Excel may be tested during the interview process)

• Work independently in a structured environment with minimal supervision.

• Based on client request, travel may be required (not frequent).

Preferred Qualifications

• Strong working knowledge of Corporate Card products, benefits, and services

• High proficiency in MS Excel

Qualifications

Salary Range: $20.00 to $33.65 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Operations

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24006666