Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function are responsible for overseeing and participating in day to day clinical care of patients. Employees are involved in direct patient care in the Ambulatory Infusion Clinic.

Positions in this function assist in the care of the patient by following through on Provider orders for treatments. Individuals may be responsible for taking the patients vital signs, conducting blood draws or administering injections. Individuals in this function have a certification as a Medical Assistant. Employees are involved in direct patient care in a clinic setting.

Primary Responsibilities:

• Applies knowledge/skills to basic, repeated activities

• Demonstrates moderate level of knowledge and skills in own function

• Requires little assistance with standard and nonstandard requests

• Solves routine problems by following established procedures

• Works with supervisor to solve more complex problems

• Prioritizes and organizes own work to meet agreed upon deadlines

• Works with others as part of a team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school education or equivalent experience with completion of accredited medical assistant program

• Certified as a Medical Assistant

• CPR certification, or willing to obtain within 30 days

• First Aid certification, or willing to obtain within 30 days

Functional Competencies

• Functional Competency & Description Proficiency Level

• Collect pertinent patient data (e.g., vital signs; complaints; medications and allergies; health screening information) to identify care needs

• Provide relevant medical services/care as directed by physicians (e.g., injections; IM and SQ; lab draws)

• Support and/or coordinate safe transportation of patients to and from medical appointments/facilities (e.g. ensure equipment operation; monitor performance; schedule transportation)

• Screen/assess risks to patient care/functioning (e.g., lack of heat in home; malnutrition; environmental risks; psychosocial symptoms/issues) in order to identify potential needed services

• Provide necessary equipment and supplies to support patient care

• Coordinate and/or conduct pre-visit and/or follow-up preparations to help patients receive comprehensive preventative care (e.g., follow up calls)

• Address patient questions regarding clinical services/care (e.g., seek information from relevant colleagues/business partners to answer questions; provide resources; distribute surveys to patients to gather information; scheduling follow-up appointments)

• Demonstrate Knowledge of Relevant Processes, Procedures, and Regulations

• Demonstrate understanding of relevant medical procedures (e.g., how to assess patient vital signs; administer injections)

• Demonstrate understanding of medical terminology, precautions, and exposure risks (e.g., bloodborne pathogens)

• Demonstrate understanding of relevant patient safety and/or transportation safety procedures and regulations (e.g., injections; motor vehicle; wheelchair; stretcher)

• Monitor/ensure compliance with relevant patient safety and/or transportation safety procedures and regulations (e.g., patient; laboratory; transportation)

• Demonstrate understanding of relevant state and/or federal policies, regulations (e.g., HIPAA), and scope of practice

• Demonstrate understanding of internal company/department specific protocols, procedures, policies, and workflows

• Demonstrate fundamental knowledge of various relevant insurance programs/products (e.g., HPN; United Healthcare; Medicare; Medicaid)

• Demonstrate Knowledge of Relevant Systems, Tools, and Equipment

• Demonstrate understanding of relevant computer systems (e.g., scheduling; practice management; records management; claims/billing)

• Demonstrate understanding of relevant software applications (e.g., MS Word; MS Excel; MS PowerPoint; MS Outlook; EHR/EMR;

• Demonstrate understanding of available resources for equipment issues and problems (e.g., contact information for facilities, vendors, and fleet)

• Ensure working condition and/or maintain equipment necessary for clinical services (e.g., transportation; medical)

• Demonstrate understanding of vehicle equipment operation and maintenance (e.g., identify/report equipment issues and problems)

• Demonstrate understanding of relevant medical equipment operation and maintenance

• Communicate Clinical Services Information to Internal/External Customers

• Translate/communicate medical terminology/information to customers in a manner that is clear, concise, and understandable

• Assess customer/patient understanding (e.g., ask questions) in order to determine what clinical services information (e.g., medical; dietary; transportation) to communicate

• Educate business partners on relevant procedures, processes, and resources (e.g., completing applications for assistance)

• Keep internal colleagues/team members/management informed of issues/information pertinent to patient care (e.g., vehicle problems/capabilities; resource limitations; staffing availability)

• Educate patients on relevant selfcare procedures

• Utilize Event/Crisis Management Procedures and Protocols

• Demonstrate understanding of department specific business continuity plans

• Identify and utilize relevant emergency contact information (e.g., 311/911)

• Demonstrate understanding of emergency response procedures (e.g., One Breath process; pandemic response procedures; utilizing appropriate chain of command)

• Test/review event/crisis management procedures and protocols to ensure effective operation

• Monitor/maintain relevant training and certifications related to event/crisis management procedures and protocols (e.g. ULearn; CPR;)

Values Based Competencies

Employee

• Integrity Value: Act Ethically

• Comply with Applicable Laws, Regulations and Policies

• Demonstrate Integrity

• Compassion Value: Focus on Customers

• Identify and Exceed Customer Expectations

• Improve the Customer Experience

• Relationships Value: Act as a Team Player

• Collaborate with Others

• Demonstrate Diversity Awareness

• Learn and Develop

• Relationships Value: Communicate Effectively

• Influence Others

• Listen Actively

• Speak and Write Clearly

• Innovation Value: Support Change and Innovation

• Contribute Innovative Ideas

• Work Effectively in a Changing Environment

• Performance Value: Make Fact Based Decisions

• Apply Business Knowledge

• Use Sound Judgement

• Performance Value: Deliver Quality Results

• Drive for Results

• Manage Time Effectively

• Produce High Quality Work

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.