Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code, ship and support software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

As a Lead Data Analysts in our Mission Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role is instrumental in the use of analytics as a critical value driver across Mission Control. Key responsibilities may include:

• Partner across all Mission Control functions to turn data into information and insights to drive key decision making and behavior changes.

• Partner with Leadership and Governance team to create actionable, standardized performance metrics, KPIs and guide report design for Mission Control.

• Develop Data Governance policies and procedures for Mission Control. Create and maintain reference guides to detail proper procedures for consistent data quality.

• Develop KPIs to measure Mission Control performance. Create and maintain a business glossary including metadata and reference data.

• Develop strategies for collecting, transforming, cleaning, and modeling data with the goal of identifying meaningful trends to support decision-making as well as validating quality to meet the organizations requirements.

• Prepare reports for leadership and other stakeholders stating trends, patterns, and predictions using relevant data.

• Primary partner for Leadership to understand the performance of the Mission Control organization. When a metric is lacking or exceeding expectations, identify meaningful, actionable insights that aligns organization performance.

• Partner with Engineering teams in designing Extract, Transform and Load (ETL) activities, and building intermediary tables and Tableau dashboards.

Minimum Qualifications

A Bachelor's degree or equivalent experience in Computer Science, MIS, Statistics, Economics, Mathematics, or related degree.

• Expertise with data visualization tools like Tableau, PowerBI, ClickView, etc.

• Experience developing and maintaining optimized tables for reporting through ETLs.

• Python/R or other statistical programming languages.

• Project and resource management experience, outlining objectives, and timelines, and coordinating work across multiple contributors.

• Strong communication skills, as well as written and verbal presentation skills and experience presenting to diverse audiences.

Preferred Qualifications

• Mastery of SQL, some experience with SparkSQL, Hive, etc.

• Significant experience in OLAP databases such as Snowflake or Redshift.

• Experience with Data Analytics for a technology operations organization.

• Shown teamwork and negotiation skills along with the ability to influence without authority.

Qualifications

Salary Range: $90,000.00 to $170,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Technology

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24002473