Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $155,000.00 and $196,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY:

This position sits within SMBC MANUBANK's Financial Crimes Compliance (FCC) which is part of the larger Compliance Department. The FCC department is responsible for developing the Bank’s BSA/AML, Sanctions, and Fraud Programs to ensure that the bank achieves optimal compliance with all related laws and regulations. We are seeking an experienced and talented VP, Jenius KYC Manager, to lead the Jenius KYC team for the digital banking unit. As the KYC Manager, you will be responsible for developing, implementing, and overseeing the KYC team responsible for reviewing and updating customer profiles, ensuring compliance with regulations, identifying and resolving discrepancies, and maintaining accurate records.

Reporting to the Executive Director, Head of Know Your Customer (“KYC”), the VP, Jenius KYC Manger will drive the enhancements and oversight of KYC for the digital banking unit. The chosen candidate will maintain and enhance KYC policies and procedures, conduct related trainings, and execute effective communications, manage a KYC team (Specialists and Analysts), as well as oversee KYC related initiatives aimed to improve the KYC Program's effectiveness and efficiencies. The Jenius KYC Manager will play a critical role in managing and optimizing the KYC process, ensuring compliance, and mitigating risks within the organization’s operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for the execution of KYC processes including Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) ensuring compliance with bank policies, regulatory requirements, and industry best practices within agreed timelines.

• Lead and manage a team of KYC Specialists, Analysts, and one Team Lead performing New Customer Reviews and KYC Periodic Reviews, providing guidance, mentoring, and supervision to ensure optimal performance and productivity.

• Execute strategies for efficient KYC processes, streamline and optimize KYC data, tools, KYC procedures, and escalate regulatory, audit and/or internal control issues pertaining to BSA/AML matters to the Head of KYC and/or the BSA Officer.

• Maintain and enhance the bank’s KYC procedures and controls to meet regulatory obligations and expectations as well as industry best standards and obtain required approvals.

• Oversee the KYC Quality Program ensuring that errors and observations from Quality Control (QC), Quality Assurance (QA), Compliance Monitoring & Testing, Internal Audit and Regulators are accurate and remediated in a timely fashion. Escalate issues as appropriate to the Head of KYC.

• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness and efficiency of the program, identifying areas for improvement and implementing appropriate strategies for sustainability.

• Maintain ongoing monitoring and due diligence of customers including assessment of the customer's risk rating through periodic KYC reviews and triggered events.

• Ability to make risk-based sound decisions on matters requiring management attention.

• Work collaboratively with colleagues across 1st, 2nd, and 3rd lines of defense by participating and leading relevant KYC projects and initiatives and training; influence changes to processes, procedures, and controls to mitigate KYC compliance risk.

• Prepare reports and presentations for senior management, highlighting key metrics, trends, and areas of concern related to the KYC production team's performance.

• Provide Subject Matter Expertise on potential risks identified during KYC and Enhanced Due Diligence review process; Develop and conduct KYC-related employee training on a regular basis.

• Support Head of KYC to ensure KYC Standards and Policies are consistently applied and address gaps and areas of opportunities and identify any material variances to avoid delays and backlogs.

• Liaise with regulatory bodies, internal and external auditors, and other stakeholders to address KYC related queries, examinations, and audits.

• Feed the Staffing Needs Assessment on an annual basis to measure expected demand.

• Perform special projects and assignments for KYC Program-related activities, as needed to support the Head of KYC

• Keep abreast of changes in regulatory requirements and evolving trends in financial crime to adapt the organization’s practices accordingly.

• Maintain proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA), USA PATRIOT Act, FFIEC Manual, and evolving banking landscape.

POSITION SPECIFICATIONS:

• 7+ years of specialized experience in Financial Services and KYC/CDD/EDD compliance with 3 to 5 years of experience in managing a KYC team.

• In-depth knowledge of KYC, USA PATRIOT Act, BSA Act, FFIEC manual, regulatory requirements, industry best practices, and emerging trends.

• Proven track record of maintaining effective KYC programs, policies, procedures, and controls.

• Demonstrated ability to lead and motivate teams, fostering a culture of high performance and continuous improvement.

• Excellent analytical and problem-solving abilities, with a keen eye for detail and the capability to think strategically and execute action plans.

• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.

• Ability to work in a remote, dynamic, fast-paced environment, and adjust to changing priorities.

• Strong interpersonal and communication skills to effectively collaborate with stakeholders at all levels.

• Experience with MS Office and SharePoint.

• Expert knowledge of banking products and services

• Years of Work Experience: 5 years minimum of relevant or comparable experience in FCC

• Education: BA/BS (or equivalent experience)

• Licenses/Certifications/Registrations: CAMS preferred

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.