Description We are looking for a Help Desk Analyst in the Chemicals Manufacturing industry, based in Phoenix, Arizona. This role involves providing first-line support for internal customers, ensuring user-friendly ICT support. The role also requires continuous system analysis and maintenance tasks to keep the system at peak performance.

Responsibilities:

• Install software to facilitate user-friendly ICT support for internal customers.

• Provide first-line support for incidents and requests to ensure users are operational swiftly and prevent recurring issues.

• Continually analyze the system and recommend improvements to enhance overall system performance.

• Create, store, and share technical documents in accordance with knowledge management standards.

• Assist with training regarding user guidelines for specific desktop products, software programs, or systems to empower end-users and avoid recurrent issues.

• Execute administrative and maintenance tasks including preventative maintenance on client systems, hardware repair, and inventory maintenance.

• Maintain up-to-date ticketing records using the Ticketing System and manage Service Desk Tickets effectively.

• Stay updated on evolutions within the specific field to offer a service based on the latest knowledge and share this expertise within the ICT department.

• Train internal customers on technical solutions for business processes.

• Participate in a rotating on-call schedule with other team members, being available for emergency service when possible. Requirements • Experience in the Chemical Manufacturing industry is necessary

• Proven experience as a Help Desk Analyst or similar role

• Familiarity with Ticketing System and Service Desk Tickets

• Strong problem-solving skills and ability to handle pressure

• Excellent communication skills and ability to provide step-by-step technical help

• Proficient in English language, both written and spoken

• Ability to work in a team and build relationships with co-workers

• Knowledge of relevant software and hardware systems

• Attention to detail and ability to multitask effectively

• Ability to learn new technologies quickly

• Strong customer service and interpersonal skills

• Willingness to work in different shifts if required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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