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Wells Fargo Customer Service Representative in PHOENIX, Arizona

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities, you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S. We're especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees' financial health, we offer competitive salaries and generous benefits package. Apply today.

About this role:

Wells Fargo is seeking a Customer Service Representative in Small Business Credit Card. Find out why we're the #1 financial services company to grow YOUR career. Apply today. www.wellsfargo.com/about/careers .

Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.

In this role, you will:

  • Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

  • Interact with customer service team and perform moderately complex customer support tasks

  • Manage risk by following all policies and procedures and staying abreast of changes to them

  • Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed •

  • Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

  • 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management.

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to negotiate, influence, and collaborate to build successful relationships.

  • Knowledge and understanding of credit card products, policies, and procedures; within a call center environment.

  • Ability to work effectively in structured but flexible, adaptable and changing, call center environment.

  • Good analytical skills with high attention to detail and accuracy.

  • Wells Fargo Consumer Lending Portal/Open Text experience

  • Systems of Record: BSC and CIV

  • Call Center/Phone experience

Job Expectations:

  • Must be able to attend full duration of required training period Training Schedule: Monday-Friday 7:00am-3:30pm (6 weeks)

  • We're open 24 hours a day. Your regular work schedule will be based on business need and may include working some weekends and some holidays

Posting Location(s):

  • Location: 2150 W Pinnacle Peak Road, Suite 100, Phoenix, AZ 85027

Posting End Date:

29 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Company: WELLS FARGO BANK

Req Number: R-377424

Updated: Sun Jun 30 00:59:40 UTC 2024

Location: PHOENIX,Arizona

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