Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Claims Litigation Support Specialist I (Mid Level).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Phoenix, AZ; Colorado Springs, CO; Plano, TX; Chesapeake, VA; Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position.

Within defined guidelines and framework, assists with legal work including but not limited to, contract administration and document preparation for Auto Property Litigation, Recovery Litigation, Personal Injury Protection (PIP) and Compliance Audits.

• Conducts reviews on national firms to ensure contingency fees reflect only the percentage based on the contract and that which was recovered in litigation, not amounts recovered in Subrogation.

• Coordinates with counsel for release of any evidence and closes out recovery file.

• Conducts quarterly reviews to ensure USAA compliance ensuring that only those employees with a need have access to shared emails, websites and security groups do so.

• May include visiting firms and training new employees as well as reviewing their work within defined guidelines.

• Reviews all incoming friendly suits and coordinates with both counsel and various vendors to ensure they are properly named within the ALIS system.

• Reviews settlement requests to confirm they are within the applicable policy limits and appropriate coverage, and ensures authority is properly documented both for individual settlements as well as aggregate authority.

• Completes settlement request process, and coordinates with national counsel to ensure timely closing of the files.

• Manages the Business Continuation planning and exercise, which includes ongoing review of the Business Continuation plans, communicating any changes to the plan to upper management as well as the BCC Staff advisor, and annual plan approval.

• In the event of an actual emergency, serves as the POC for implementation of the plan which may consist of emailing or calling firms to inform them of any issues such as a system shut down etc.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma required.

• 2 years of experience working with claims or in claims litigation, policy service, flood, or member solutions.

• Experience within the underlying Litigation Support Team (LST) support roles.

• Experience using Claims Legacy Replacement (CLR) Portal.

• Knowledge of Microsoft Office product.

• Knowledge of rules and practices related to discovering and collecting litigation data.

• Knowledge of legal collections processes and procedures, third-party vendor processes, payment solutions, payment negotiations and compliance with legal standards.

What sets you apart:

• 2-3 years of Litigation Support experience

• 2-3 years of experience in Case Management and Document Management

• 2-3 years of Research experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $51,840-$92,880 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.