Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info

The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that lead and evolve the company’s relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and leads bank partnerships globally. This is an exciting time for GMNS. We are expanding global acceptance of our cards, driving greater usage of our network, using our modern capabilities to bring together broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers:

• More than 80 million global locations accept American Express payment products

• We operate in 198 countries and territories

• We have 135 million cards in force, that perform 12 billion transactions per year and supply more than $1.5 trillion in network volume

• We have 190 partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf

This internship experience will offer you the opportunity to be part of an innovative and passionate team focused on making American Express an indispensable payments partner to our merchants, delivering differentiated products and services and driving revenue growth for both merchants and American Express.

This position will be based in Phoenix, AZ

How will you make an impact in this role?

Our Industrial Engineers act as internal business consultants to support our acquisition, servicing, and operations business groups. Our primary goals are to enable superior customer experiences, drive efficiencies while reducing costs, by applying thought leadership and innovation to identify process improvement opportunities. You will be supporting efforts to collect data, analyze insights, develop proposals & recommendations for leadership, and deploy improvements to our systems & processes. Projects will give exposure to multiple different business groups across the enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and many more.

Minimum Qualifications

• Currently enrolled in a full-time bachelor's degree program in one of the below areas or similar:

• Industrial, Manufacturing, Systems, or Operations Engineering,

• Informatics, Information

• Technology/Systems

• Supply Chain Management

• Engineering Management

• Industrial Distribution,

• Business Data Analytics

• Statistics

• Students must have a graduation date between December 2025 and June 2026.

Preferred Qualifications

• Ability to communicate orally & in writing clearly and consistently with superiors & peers.

• Adept at root cause and quantitative analysis using analytical skills.

• Understanding of continuous process improvement & problem-solving methodologies.

• Strong interpersonal skills with the ability to work independently and in teams.

• Results driven with the ability to lead projects & initiatives to completion.

• Proven ability to drive project implementation working with diverse customer groups.

• Knowledge & exposure using common IE software (such as Excel, SQL, etc.).

• Knowledge, exposure, or expertise in multiple IE topics, such as the following: continuous improvement, sophisticated problem solving, cost benefit analysis, Six Sigma, lean, project management, statistics, operations research, forecasting, quality control / statistical process control, work/motion study, design of experiments, process or value stream mapping, etc.

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you

Qualifications

Salary Range: $24.05 to $63.00 hourly sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counselling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Campus

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Tags USUndergrad, Handshake UNV-12520

Req ID: 24014254