Position: Incident Commander

Location: Phoenix, AZ (HYBRID : 3 days in office and 2 days at home)

Duration: 12 Months contract

Summary:

The main function is to analyze science, engineering, business and all other data processing problems for application to electronic data processing systems. Responsible for analyzing user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.

Job Responsibilities:

Utilizing monitoring tools - View of health of environment

Reach out to teams to determine if they need assistance, big small, put together support teams

24/7 support team

• Experienced leader of large technical groups operating in a 24x7 environment

  Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment

• Incident Management skills, engaged and direction technical staffs with remediation as primary focus

• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

• Possess a breadth and depth of technical and management knowledge

• Appreciation for the strength of defined, repeatable processes and metrics-based management

• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

• Working knowledge across technology the following support areas:

• Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

• Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

• Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

• Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

• Mainframes: JCL, CICS SYSPLEX

• Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

• Workflow and Knowledge Management: ServiceNow

• Collaboration Tools: TrueSight, Jira, and Confluence

• Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion

• Relevant certifications

• ITIL fundamentals

• Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management

  Must Have Technical Skills:

  • MS OFFICE

  • Dynatrace

  • Monitory tools: SNOW, Dynatrace.

  • Big Panda - Knowledge

  Education/Experience:

  • High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.

  • 3+ years experience.

  Thanks,

  Shafique Mohammed

  412.516.1987

  shafique.mohammed@systemone.com

  www.systemone.com

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.