Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

This executive role directs the planning, organization, implementation, and control of underwriting related functions including (but not limited to) underwriting acceptability guidelines, premium accuracy programs, underwriting execution, support and service, underwriting quality, regulatory change management, documents and related risk and compliance activities. Leads the continuous improvement and transformation of the underwriting function including providing the business direction for modernization of processes, data, and technology. Manages through subordinates the effectiveness and efficiency of all underwriting related activities. Contributes to the underwriting philosophy and policies, as well as the development of underwriting strategy holistically.

What you’ll do:

• Responsible for directing underwriting functions such as underwriting acceptability guidelines, premium accuracy programs, underwriting quality, etc. ensuring compliance with applicable laws and regulations.

• Develops and implements Underwriting policy, philosophy, and strategy holistically in collaboration with pricing and product strategies in adherence with compliance requirements.

• Leads and guides through the ideation cycle, evaluating feasibility and viability of innovative concepts, build of business case, and securing of funding to support effort.

• Drives team performance data against goals, reports results through regular routines, and makes modifications as needed.

• Develops and implements strategies and initiatives to contribute to Underwriting and P&C goals and objectives.

• Serves as a business educator in relation to operating results, emerging trends, and regulatory compliance factors; responsible for sharing best practices to contribute to the on-going improvement of P&C’s operating efficiency.

• Directs completion of comprehensive analysis of operating results, resources, and processes to identify, recommend and implement both tactical and strategic action plans with substantial impact on the business.

• Consults with P&C Underwriting and Pricing, Claims, Compliance and Legal to ensure correct interpretation and application of company policies as well as regulatory requirements.

• Develops and leads underwriting quality function including program implementation, parameter development, reporting cadences, and execution. Through subordinates develops the risk-based quality plan, reviews quality results and incorporates / actions quality recommendations for continuous improvement.

• Oversees and monitors annual countrywide team budget, including any third-party resource or data spend and necessary IT spend.

• Forecasts and plans appropriate resources for countrywide team including any third party / supplemental resources. Acts as Business Relationship Owner for a variety of contracts to include Data, Process, People. Accountable for ongoing management and optimization of contract spend. Renegotiates contracts as appropriate to benefit organization.

• Directs identification, facilitation, and coordination of education programs across stakeholder groups to include National and State Product Management, Claims, Distribution and Sales and Agency.

• Works to build Underwriting brand within USAA, including educating on the value of underwriting activities to improve book of business profitability.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development (e.g., professional designations i.e., CPCU), retention, coaching and support, performance management, and managerial activities.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of progressive property and casualty insurance experience developing strategies, managing major initiatives, and delivering results within a complex matrix environment.

• 6 years of people leadership experience in a commercial and/or personal lines property and casualty insurance function to include building, managing and/or developing high-performing teams.

• Executive-level business acumen in the areas of underwriting, policy, pricing, product and/or insurance industry practices, emerging trends, major issues and regulatory considerations.

• Experience developing and utilizing accelerated underwriting processes and reducing expenses including the use of data analytics and third-party providers. Deep technical knowledge of underwriting systems.

• Experience overseeing the development of underwriting, product and/or operations and/or policy rules, guidelines and strategies for new and existing programs and products.

• Skilled in directing the comprehensive analysis of underwriting, product and/or policy results, resources, and processes to identify, recommend and implement both tactical and strategic underwriting action plans.

• Experience applying proactive measures to refine underwriting product and/or operations and/or policy rules and guidelines, including utilizing analytics and metrics to develop insights.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner.

• Demonstrated experience leading large program efforts and driving change adoption in a matrixed organization.

• Demonstrated experience with designing 3rd party data driven and model-informed digital underwriting programs.

• Demonstrated experience building business cases, gaining resources, and implementing new underwriting capabilities.

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $188,330.00-338,990.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.