Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.

We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Administrative Assistant is a customer facing, on-site role, on the Global Health Services team in Colleague Total Rewards and Well-being (CTRW). The team is a dynamic, fast-paced environment and therefore the day-to-day responsibilities require seamless collaboration, across a wide range of stakeholders both inside and outside of American Express. As a key team member of medical services, this person will contribute to the overall goal of creating a culture of health for colleagues and their families at American Express.

The ideal candidate must be experienced in handling a wide range of administrative tasks and be able to work independently and confidently while collaborating across multiple teams. This position is an integral part of the team and will work closely with the leaders in maintaining clarity of schedule, key deliverables and managing competing priorities to effectively support the operation of the team. Building strong relationships, ability to manage and operate in a dynamic environment, and being resourceful will also be critical to success in this position.

How will you make an impact in this role?

• Initial liaison and primary communication point person for leaders, colleagues and medical department

• Provide customer facing support to the medical services team and assisting with setting up programs, confirming appointments, distributing required documents, maintaining patient waiting times, and troubleshooting system issues as needed.

• Provide support to Nursing Staff to ensure great colleague experience.

• Ability to identify colleagues’ needs and directing them to the nursing staff when appropriate

• Support Healthy Living Team (Dietitian, Healthy Minds & Pharmacist) with appointment scheduling

• Oversee department self-schedule system by building and maintaining staff schedules and services.

• Educate and assist colleagues with appointment scheduling tool.

• Follow company and department medical records retention policy

• Utilize department electronic medical record system to enter, track visits and scan documents.

• Manage receipt of records and legal regal request

• Deliver exceptional and empathetic service to colleagues while ensuring privacy policy is maintained

• Coordinating and proactively maintaining multiple calendars, including scheduling meetings on behalf of medical personnel while using a high level of integrity

• Managing incoming phone calls and emails and prioritize based on need.

• Collaborate with other Administrative Assistants to ensure priorities and procedures within the US Wellness Centers are aligned

• Coordinate staff meetings and events, including room booking, catering, security etc.

• AED monthly inspections, record keeping, and ensure compliance

• Promote clinic events through company social platform

• Ad hoc project work as directed by leadership

• Manage Bills/Invoices/CPC concur payments; Ensure timely preparation and processing of expense reports and invoices

• Manage the procurement of office supplies

Minimum Qualifications

• 1-2 years’ experience as an administrative assistant or related field

• High level of integrity required for handling sensitive and confidential information

• Be able to effectively communicate with all levels of the organization and maintain a high level of confidentiality

• Excellent communication skills, both written and oral; strong interpersonal and collaborating skills

• Keen attention to detail

• Strong interpersonal, relationship and networking skills to build and maintain effective professional relationships across all areas of the organization

• Team player who is dependable and enthusiastic

• Ability to work under pressure, meet deadlines and with strong attention to detail

• Ability to work under minimal direction and manage multiple priorities

• Strong PC skills in Outlook, Word, PowerPoint, DocuSign, Excel

• Exceptional skills in administering multiple tasks seamlessly with excellent attention to detail

Preferred Qualifications

• Prior office administration experience

• Medical background

• Experience with OneNote, Webex, Concur Expense, Qualtrics and other AMEX systems

Qualifications

Salary Range: $24.05 to $48.10 hourly bonus benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.

Job: Human Resources

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24019555