Job Information
Western States Fire Protection Company Account Manager in Phoenix, Arizona
Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other and we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.
Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.
What we offer:
Health, Life, Dental and Vision Insurance
Flex Spending (FSA) (Cafeteria Plan)
401(k) Plan
Employee Stock Purchase Plan
Paid Time Off (PTO)
Paid Holidays
Discretionary Bonus
Account Manager
The Account Manager is responsible for the overall success of customer relationships and completion of work. Initiating and conducting the job functions as required while providing excellent customer service to both internal and external customers. They will assist customers in a fast-paced environment with scheduling, reporting, pricing, coordination and completion of service and inspection work.
Job Responsibilities
Work with new and existing customers to maintain excellent customer satisfaction.
Complete the setup, scheduling, and collections of new jobs/projects
Work with Customers and Inner Office Staff to keep projects moving forward
Constant communication via phone with customers
Coordinate different scopes of deficiencies with your customer and internal sales team
Responsible for data and budget entry as needed
Manage job billings and collections
Submit reports to AHJ’s and cities as required per customer
Arrange and maintain various types of records including job files
Assist in completing special reporting and licensing requirements as required per customer
Complete special projects as required
Accomplish responsibilities as required using business software as approved by WSFP
Offer suggestions and solutions on improving efficiency of general office procedures
Build bridges with customers to improve retention and open new doors
Develop sales abilities to begin reaching new customers
Job Qualifications
Excellent communication skills required, both verbal and written
Basic accounting, and 2 years’ account management experience required
Scheduling experience required
Fire protection experience a plus (Alarm, Kitchen Hood, Sprinkler, Extinguisher)
Excellent computer skills with working knowledge of business software applications
Possess effective and good communication skills, both written and verbal, is vital
Able to function and thrive in a fast-paced environment
Critical thinking and problem-solving capabilities a plus
Puts forth a courteous, friendly, helpful attitude at all times
Willing to pass a post-offer drug screen test and background check
A ll qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.
VEVRAA Federal Contractor