Posting Details

Position Information

Position TitleManager, Northeast Regional Center(NERC)Requisition NumberSCA00771General Description

The Manager, Northeast Regional Center (NERC) assists the Executive Director, NERC in planning, supervising, overseeing, coordinating and assessing the day-to-day administrative operations of the Northeast Regional Center and staff. The Manager serves as the administrator-in-charge in the absence of the Executive Director and provides general administrative support to the Center's students, faculty, staff, and outside constituencies. The Manager, NERC will supervise office staff and work study students, arrange work schedules, and will share in the responsibility of monitoring the building and grounds to maintain a safe, comfortable and collegiate environment.

Regular Work Hours: Monday through Friday 8:00 am to 4:30 pm. Some evening and weekend hours may be required. Hours may change based on College needs in the future if the need arises.

College Intro

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

• Greet visitors, conduct tours, and respond to general inquiries regarding academic programs.
• Serve as administrator-in-charge during the absence of the Executive Director for the NERC.
• Assist with monitoring the regional center facilities, housekeeping and security to maintain a safe, clean, and comfortable environment.
• Coordinate and participate in special events such as open houses, orientations, job fairs, transfer fairs, and community programs and assess the effectiveness of student support services at the Center.
• Open and/or close the Center, when assigned.
• Assist with the training and supervision of NERC staff including Administrative Associates and Work Study Students.
• Maintain room schedules for classrooms and labs, community room, faculty/advising offices, and conference rooms.
• Assist with the management of the QLess Queuing System for student services' walk-in schedules. Assist the Executive Director with research, planning, reporting, and enrollment enhancement.
• Interact and collaborate with various departments throughout the College to provide quality and effective services to all.
• Create, develop and maintain enrollment reports and collaborate with enrollment management to identify opportunities for improvement and growth.
• In collaboration with the Division of Academic and Student Success, oordinate various programs such as New Student Orientation, Student Appreciation days, Open Enrollment Days, and co-curricular events to foster student retention and to create a more collegiate environment.
• In collaboration with the assessment office, assess and measure the success of the activities, events and impact of the NERC on the students served and the surrounding community.
• Coordinate and collaborate with enrollment management and other student support services departments to support our enrollment growth and retention efforts on behalf of the NERC.
• Research and identify community outreach opportunities to help grow awareness about the NERC program offerings with our internal and external stakeholders.
• Assist the Executive Director with identifying and establishing relationships with external stakeholders to recruit as members of the NERC Community Advisory Board.
• In collaboration with Multimedia Services (MMS), maintain audio-visual (AV) equipment; facilitate the scheduling, delivery and security of AV equipment; provide basic assistance with the AV equipment for instructors as needed; submit and monitor MMS repair requests as needed.
• Manage NERC announcements and video messaging system.
• Make referrals to appropriate offices for advising, counseling, course selection, etc., and for assistance with other important issues.
• Maintain employee attendance records and other administrative records as requested.
• In collaboration with the Executive Director of the NERC, gather information and resolve complaints made by faculty, staff, and students.
• Assist the Executive Director of the NERC in facilitating communication between students and faculty members assigned to the Center.
• Communicate information to appropriate college personnel to ensure the consistent delivery of quality services.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Submit facility work orders into the Accruent FAMIS 360 management system located in the CCP employee services portal.
• Attend meetings on behalf of the Executive Director of the NERC when needed.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Three (3) years relevant work experience in a high-volume customer service or student-oriented environment required.
• Computer proficiency in MS Word, Excel and Internet required.
• Strong organizational, communication, and interpersonal skills with demonstrated ability to work independently and as a team member required.
• Strong collaboration skills required.
• Experience with enterprise-wide information systems required.
• Access to reliable transportation required.
• Ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds required.
• An understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural and ethnic backgrounds of community college staff and students required.

Preferred Qualifications

Work experience in a higher education setting preferred

Previous supervisory experience preferred.

Smart technology experience preferred.

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