Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for leading team(s) that work cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Manages team(s) that retrieve, analyze and summarize business, operations, employee, customer and/or economic data in order to develop business intelligence, optimize effectiveness, predict business outcomes and decision-making purposes. Involved with numerous key business decisions by overseeing the analyses that inform our business strategy. This may include: impact measurement of new products or features via normalization techniques, optimization of business processes through robust A/B testing, clustering or segmentation of customers to identify opportunities of differentiated treatment, deep dive analyses to understand drivers of key business trends, identification of customer sentiment drivers through natural language processing (NLP) of verbatim responses to Net Promotor System (NPS) surveys and development of frameworks to drive upsell strategy for existing customers by balancing business priorities with customer activity. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.

Job Description

Core Responsibilities:

• Excellent leadership, communication and interpersonal skills, with a track record of building and motivating high-performing teams.

• Demonstrated ability to manage multiple projects simultaneously, prioritize tasks effectively, and adapt to changing priorities in a fast paced, deadline driven environment.

• Experience in project management methodologies such as Agile or Scrum, and familiarity with data governance and compliance standards.

• Strong analytical and problem solving skills, with ability to interpret complex data sets and generate actionable insights to drive business outcomes.

• Oversee analyzation of large, complex data to determine actionable business insights using self-service analytics and reporting tools.

• Proven expertise in BI technologies/tools such as Tableau, Power BI, or similar platforms, as well as proficiency in SQL, Python, or R for data manipulation and analysis.

• Lead discussions with business leaders and stakeholder to understand data and analysis needs, and develop technical requirements.

• Advise on the relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.

• Lead identification of key business drivers and insights by conducting exploratory data analysis and hypothesis testing.

• Oversee development of forecasting models to predict sales, demand and other key business metrics.

• Analyze results of campaigns, offers or initiatives to measure their effectiveness and identify opportunities for improvement.

• Review and communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decisionmakers.

• Stay current with emerging trends in analytics, statistics, and machine learning and apply them to business challenges.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• 7-10 years of experience in BI, data analytics or related field.

• 5+ years of experience in a leadership role.

• Bachelor's or Master's degree in Computer Science, Information Systems, Statistics, Business Administration or related field highly preferred.

• Other duties and responsibilities as assigned.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years