POSITION PROFILE

The Senior Legal Receptionist & Switchboard provides exceptional service in a legal office environment by greeting and assisting all visitors, as well as handling incoming calls for the firm. This role includes performing various administrative duties and maintaining a high level of professionalism while supporting law partners, paralegals, and legal administrative assistants with value-added services.

Job Duties and Responsibilities

Greeting Visitors : Meets and greets all visitors and employees, providing a professional welcome and going above and beyond in service.

Meeting Coordination : Schedules meeting rooms, ensuring that each conference room is equipped with necessary supplies, beverages, video conferencing capabilities, etc., prior to client meetings.

Telephone Management : Answers all incoming calls by following firm and Ricoh phone etiquette expectations, ensuring professional communication.

Community Engagement : Participates in company and community service events or firm initiatives and philanthropies.

Clerical Duties :

• Prepares documents, maintains files and calendars, schedules appointments and meetings.

• Prepares legal documents and correspondence from draft or dictated text.

• Manages calendars and assists in meeting deadlines.

Housekeeping Duties : Maintains an organized workspace and provides light housekeeping as needed.

Value-Added Services : Offers additional services as approved by the Site Manager/Supervisor.

Relationship Building : Builds professional relationships with clients and employees within the firm.

Firm Culture Education : Educates oneself about the firm’s culture, key personnel, and their roles to assimilate into the environment.

Visitor Security : Understands and maintains proper visitor and guest security procedures as established by Ricoh and the firm.

Staff Monitoring : Monitors the whereabouts of attorneys and staff to effectively manage calls and inquiries.

Concierge Services : Serves as a concierge for guests, clients, and staff, familiarizing oneself with the local area, including restaurants and coffee shops.

Lobby Maintenance : Ensures a professional appearance and cleanliness of the firm lobby.

Supply Management : Orders supplies as necessary and organizes supply rooms and closets.

Hospitality Support : Provides light hospitality services, including coffee, water, and ordering food or drinks when necessary.

Property Tracking : Assists with issuing and tracking customer property (e.g., ID badges, cellular phones, company directories).

Additional Duties : Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications) Typically Required:

• High school diploma required.

• Three (3) years of related business experience preferred, with a strong preference for administrative and switchboard experience in a legal environment.

• Associate Degree or Bachelor’s degree preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficient in MS Office Suite, particularly Word and Excel.

• Excellent customer service skills and attention to detail.

• Ability to handle multiple tasks simultaneously.

• Strong organizational and communication skills.

• Professional competency.

• Ability to work with technical equipment.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.

• Diverse work assignments requiring interpretation and application of complex material, data, and instructions.

• Some physical effort required; primarily sedentary but involves walking, standing, bending, reaching, and lifting/carrying objects weighing up to 50 lbs. (e.g., papers, books, files).

• Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran