University of Pennsylvania IT MANAGER in Philadelphia, Pennsylvania

IT MANAGER Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

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Posting Details

Posting Details

Reference Number 91-30216

Posted Job Title IT MANAGER

School Name Information Systems and Computing

Org ISC-Tech Services-Network Operations

Posted to the Web 11/09/2018

Posted Job/Salary Grade D

Employment Type Exempt

Hours N/A

Position Type Full Time

Position Schedule 9-5

Months 12

Position Length Ongoing

Position End Date

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

School/Center Overview

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 270-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Over the course of nearly three decades, ISC has helped constituents connect and thrive in an ever-changing technology environment. This rich base of experience allows us to respond to client, marketplace and economic needs in order to improve and optimize delivery, ensure the satisfaction of those who depend on our services, and consistently deliver lasting value to the broader University community.


This position will provide administrative and technical leadership for the Linux Systems Administration team within Platforms Infrastructure Network Engineering in ISC Technology Services. Manage a team of six Linux Systems Administrators charged with the daily operation of 600+ Linux servers in a large enterprise environment. The team is responsible for design, architecture and management of Linux technologies as well as administration of tools and systems used on campus. Design, build, configure and operate computer hardware and Linux/Unix operating systems-based hosts; install, monitor and maintain (upgrades, fixes, security patches) Linux-based software and services; Test new computer hardware and operating system technologies, documenting and reporting on findings; maintain existing systems hardware, tracking service and repair history.Manage projects for operations initiatives including operating system upgrades, deployment of patches, disaster recovery tests and other projects, as assigned. Install, maintain and provide technical guidance for configuration management infrastructure for on- premise and Amazon Web Services cloud platform, others. Provide status regularly communicating progress to supervisors and project teams. Maintain regular contact with Local Support Providers, the central Helpdesk and key vendors via technical support channels.


Bachelor’s degree and a minimum of three years of experience managing technical staff or acting in a team lead role or an equivalent combination of education and experience. Demonstrated strong knowledge of Linux technologies and administration. Experience in a large, complex organization, with an appreciation for the complexities of developing, maintaining and shaping IT architecture, as well as experience in developing new methods and procedures for addressing problems, establishing policy and procedure, and working with new and emerging technologies, virtualization, cloud technologies, storage subsystems, and data center infrastructure. Production server administration experience, including new system builds and ongoing systems maintenance. Linux server administration experience; large scale experience preferred. Experience with configuration management technologies. Demonstrated ability to effectively communicate through written business communications, documentation, training delivery, and public speaking, and the ability to work well in a group setting. Experience with Puppet or other automation tools highly desirable. Demonstrated ability to handle technical projects preferred. Basic Apache and MySQL administration and experience with DNS, DHCP configuration and management on Linux a plus.

Affirmative Action Statement

Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

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Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

  • How did you hear about this employment opportunity?

  • Jobs@Penn

  • Contacted by a Penn Recruiter

  • Referred by a Penn Employee

  • Referred by a friend or family member

  • Higher Education Recruitment Consortium (HERC)

  • Inside Higher Ed


  • Other Internet Advertisement

  • Linkedin

  • Twitter

  • Other Social Media Site

  • Professional Affiliation/Trade Website

  • Diversity Association/Publication Website

  • Heard about it at a conference or career fair

  • Apple One

  • Recruitment and/or staffing agency

  • What is your highest level of education completed?

  • Less than high school education

  • High School Diploma or GED

  • Vocational or Technical School

  • Associate's Degree or Two Year College

  • Bachelor's Degree

  • Master's Degree

  • PHD/MD/JD or equivalent doctoral degree

  • How many years of experience do you have related to this position?

  • 0 to 1 Year

  • 1 to 2 Years

  • 2 to 3 Years

  • 3 to 5 Years

  • 5 to 7 Years

  • 7 to 10 Years

  • Over 10 Years

Applicant Documents

Required Documents

  • Resume

Optional Documents

  • Cover Letter