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The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Instructional Technologist (Temporary)

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Penn Engineering Online is seeking to add a temporary Instructional Technologist to its team. In addition to providing troubleshooting support, technology consultations, and training for all program stakeholders, this position will be directly responsible for a portfolio of approximately 3-4 courses. On a weekly basis, this position will work 40 hours. Evening and weekend support during exam periods will sometimes be required. This position will be joining a fast-paced, agile team in a growing and dynamic program.

Job Description

• Provide technology and customer support for stakeholders across the program, including students, staff, faculty, and TAs.

• Serve as the primary point of contact for a portfolio of approximately 3-4 courses, and assist in supporting technology and logistical requests.

• Develop training materials and documentation, perform testing, develop workarounds, and support vendor relationships.

• Lead or contribute to projects for improving teaching technology and service delivery such as technology pilots, data analysis, and product reviews.

• Support the hiring, onboarding, and supervision of large teams of TAs.

• Candidates must be willing and able to occasionally work hours on in the evening and on weekends

• Other duties as assigned.

  Qualifications:

• Bachelor’s degree required, Master’s in a related field preferred

• Minimum of 1-2 years of experience, preferably in higher education

• Demonstrated experience managing or facilitating large online courses or working on or with teaching teams

• Some programming experience in Python and/or Java (preferred)

• Expertise with administrating LMSs (Canvas, Coursera, EdX), LTI integrations, and associated instructional technologies

• Strong customer service skills, positive attitude, and attention to detail

• Excellent written and verbal communication skills

• Experience working in a highly collaborative team environment

  Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$7.25 - $35.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

The University of Pennsylvania's special character is reflected in the diversity of the Penn community. We seek talented faculty and staff who will constitute a vibrant community that draws on the strength that comes with a substantive institutional commitment to diversity along dimensions of race, ethnicity, gender, sexual orientation, age, religion, disability, veteran status, interests, perspectives, and socioeconomic status. Grounded in equal opportunity, nondiscrimination, and affirmative action, Penn's robust commitment to diversity is fundamental to the University's mission of advancing knowledge, educating leaders for all sectors of society, and public service. The University of Pennsylvania prohibits unlawful discrimination based on race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.