Description

We are looking for a Help Desk Analyst based in Philadelphia, Pennsylvania, to assist with our tech-oriented customer service needs. This role is crucial in our company's daily operation as it involves providing technical support to our internal teams and clients. As a Help Desk Analyst, you will aid in troubleshooting, problem-solving, and offering solutions for technological issues.

SHIFT: Mon-Fri 1pm-9:30pm

MUST LIVE COMMUTING DISTANCE TO PHILADELPHIA, PA

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Respond to queries over the phone and via email.

• Write training manuals and conduct training sessions for users.

• Maintain daily performance of computer systems.

• Install, modify, and repair computer hardware and software.

• Run diagnostic programs to resolve problems.

• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

• Follow up with customers to ensure issues have been resolved.

• Gain feedback from customers about computer usage.

• Run reports to determine malfunctions that continue to occur.

SHIFT: Mon-Fri 1pm-9:30pm

MUST LIVE COMMUTING DISTANCE TO PHILADELPHIA, PA

Requirements

SHIFT: Mon-Fri 1pm-9:30pm

• Proficiency in Microsoft Suite, including Microsoft Access

• Experience with Active Directory

• Knowledge of Configuration Management

• Understanding of Connectivity issues and solutions

• Excellent problem-solving abilities and analytical skills

• Ability to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

• Proven experience in troubleshooting and resolving technical problems

• Ability to respond to queries either in person or over the phone

• Ability to follow-up with customers to ensure issues have been resolved

• Strong communication skills to effectively guide customers through step-by-step solutions

• Ability to prioritize and manage multiple issues simultaneously

• Familiarity with ITIL and Service Management

• Experience in providing IT support in a fast-paced environment

• Ability to work in a team and independently when required

• Strong customer service skills and a customer-oriented approach to work

• Willingness to stay updated with system information, changes, and updates.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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