Job Descriptions:

Job Summary:

The Financial Counseling Manager will oversee the financial counseling services provided to patients, ensuring that they receive comprehensive guidance on their healthcare expenses, insurance benefits, and available financial assistance programs. This role involves managing a team of financial counselors, developing policies and procedures, and collaborating with other departments to facilitate patient access to care.

Essential Functions:

• Lead and manage a team of financial counselors to provide exceptional patient support and financial guidance.

• Develop and implement financial counseling policies and procedures in alignment with organizational goals and compliance requirements.

• Collaborate with clinical and administrative staff to ensure a seamless patient experience regarding financial matters.

• Oversee the patient financial assistance program, including application processing, eligibility determination, and communication with patients.

• Maintain up-to-date knowledge of insurance regulations, healthcare laws, and financial assistance programs to provide accurate information to patients and staff.

• Analyze financial counseling data to identify trends, improve services, and report to senior management.

• Conduct training sessions for financial counselors to enhance their knowledge and skills.

Supervisory Functions:

• Minimum three years of management experience.

Required Experience:

Qualifications:

• Bachelor’s degree in finance, Healthcare Administration, or a related field. Master's degree preferred.

• A minimum of five years of experience in financial counseling or patient financial services within a healthcare setting.

• Proven leadership and management skills with the ability to motivate and guide a team.

• Strong understanding of healthcare finance, insurance processes, and financial assistance programs.

• Excellent communication and interpersonal skills to interact effectively with patients, staff, and external partners.

• Proficiency in financial software and patient management systems.

Working Conditions:

• Office environment within a healthcare facility.

• Regular interaction with patients facing financial challenges.

• Occasional travel to attend conferences, training, and meetings.

Keyword: Financial Counseling Manager

From: Spectrum Health Services, Inc