University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Enrollment Operations Manager - Office of Academic Innovation - Penn Engineering

Job Profile Title

Information Technology Project Leader

Job Description Summary

Reporting to the Sr. Director of Admissions & Enrollment in the Office of Academic Innovation, the Enrollment Operations Manager plays a critical role in managing and optimizing the admissions, marketing, and recruitment system within the Slate CRM. This position is ideal for a technology-focused professional with a computer science, information systems, or technical operations background who thrives in an innovative, data-driven environment.

The Enrollment Systems Manager is responsible for maintaining and enhancing system workflows, data integration, automation, and reporting to support admissions, enrollment, and recruitment efforts. This role requires technical expertise in CRM platforms, SQL, and project management tools, along with the ability to collaborate across departments to improve efficiency and user experience.

Why Join This Team?

Technology & Innovation – Work on cutting-edge solutions to improve efficiency.

Data-Driven Strategy – Leverage analytics to enhance enrollment and recruitment efforts.

Impactful Work – Lead projects directly influencing admissions and student enrollment outcomes.

Collaborative Culture – Partner with IT, operations, marketing, and admissions teams in a dynamic, supportive environment.

This role offers a unique opportunity for a technical and process-driven professional to apply their expertise in CRM systems, automation, and data analytics to support Penn Engineering’s enrollment strategy.

Job Description

Responsibilities

Technology Maintenance & Optimization (40%)

• Oversee and configure the Slate CRM system to ensure seamless operations for each admissions cycle.

• Automate workflows, triggers, and data pipelines to enhance efficiency and accuracy in the admissions process.

• Maintain and update training materials for system users and oversee staff onboarding.

• Provide technical support and troubleshooting for admissions-related processes.

  Technology Development & Process Improvement (25%)

• Assess and improve data integrations, APIs, and system workflows to enhance operational efficiency.

• Identify opportunities to streamline automation for applicant document processing and test score reporting.

• Collaborate with the enrollment marketing team to optimize CRM-driven engagement strategies:

• Automate and refine email marketing workflows, ensuring timely and personalized communication for prospective students.

• Analyze engagement data and improve segmentation to enhance recruitment outreach and applicant experience.

• Ensure seamless integration between Slate CRM and marketing platforms, supporting data-driven communication strategies.

  Data Reporting & Analytics (20%)

• Develop custom reports and SQL queries to extract and analyze data from Slate and the Data Warehouse.

• Maintain and update standard reporting structures and fulfill ad-hoc reporting requests.

• Ensure data security compliance and provide guidance on best practices for managing sensitive student information.

  Project & Systems Management (10%)

• Working collaboratively with other Slate Captains- Manage and track system updates, enhancements, and requests using Asana or other project management tools.

• Work collaboratively with IT, admissions, and recruitment teams to ensure system functionality aligns with institutional goals.

  Other Duties as Assigned (5%)

Qualifications

Required:

• Bachelor’s degree in Computer Science, Information Systems, or a related IT field – OR a bachelor’s degree with 3-5 years of technical experience in system operations and data management or an equivalent combination of education and experience.

• Experience with system integration, CRM operations, and database management.

• Strong skills in SQL, data extraction, and reporting.

• Experience providing technical and operational support within a university setting.

• Project management experience with tools such as Asana or Jira.

  Job Location - City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$51,824.00 - $92,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and

the pay range assigned to the job profile.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

Special Requirements Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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  To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

  The University of Pennsylvania’s special character is reflected in the wide variety of backgrounds, experiences, and perspectives of the Penn community. We seek talented faculty and staff who will constitute a vibrant community and help create an educational and working environment that best supports the University’s commitment to excellence in teaching, research, and scholarship. The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status, or any class protected under applicable federal, state or local law.