Description

We are looking for a Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support to system software and hardware, troubleshooting various technology platforms, and maintaining workstation equipment. This is a short term contract employment opportunity that requires the application of various skills, including Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, and Microsoft.

Responsibilities:

• Install, maintain, and provide support for system software and hardware

• Utilize and troubleshoot various technology platforms including Windows 10, M365 applications, Azure tenant, and Active Directory

• Maintain and support desktop and laptop computers

• Manage workstation equipment such as docking stations, monitors, and peripherals

• Support and troubleshoot both wired and wireless networking

• Operate and troubleshoot copier/scanner equipment

• Image and join computers to Active Directory

• Provide user support and address inquiries promptly

• Collaborate with the team to provide efficient Deskside Support

• Apply Configuration Management and Deployment skills as needed.

Requirements

• Proficiency in Citrix Technologies and Dell Technologies is a must

• Experience with Azure and Active Directory.

• Experience with EO/IR systems required

• Proficient in the use of Mac Computers

• Strong understanding of Microsoft Products and Active Directory

• Familiarity with Computer Hardware and its troubleshooting

• Knowledge of Configuration Management is essential

• Proven experience in software and hardware Deployments

• Previous experience in Deskside Support

• Ability to communicate effectively with both technical and non-technical users

• Must be able to work independently and in a team environment

• Excellent problem-solving and analytical skills

• Demonstrated ability to handle multiple priorities in a fast-paced environment

• Strong customer service orientation

• Must be able to maintain confidentiality

• Bachelor's degree in Computer Science, IT, or related field is preferred

• Relevant certifications in IT and Desktop Support would be a plus

• Willingness to participate in continuous learning and professional development.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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