Commercial Account Manager (CAM)

Job Summary:

Are you ready to be the driving force behind our commercial services? As a Commercial Account Manager (CAM), you'll not only offer traditional pest control solutions but also showcase our cutting-edge SMART solutions. Your role is crucial in recommending services, explaining their benefits clearly, and building lasting relationships with our valued customers.

Principal Responsibilities:

• Discover Opportunities: Identify and generate sales within our established service area by prospecting and qualifying leads.

• Engage Prospects: Connect with potential customers through calls and visits, understanding their needs and guiding them through our offerings.

• Customer Care: Provide prompt and professional responses to customer inquiries, both new and existing, ensuring their satisfaction and loyalty.

• Sales Drive: Proactively reach out to previous customers to explore new business opportunities and expand our customer base.

• Collaborative Support: Work closely with our Commercial Sales Administration team to prepare and finalize sales quotes and contracts.

• SMART Solutions Advocate: Partner with Branch Managers and Technical teams to showcase our innovative SMART solutions to potential clients.

• Relationship Management: Nurture relationships with current customers, identifying opportunities for upselling or enhancing services.

• Adaptability: Adjust sales techniques based on customer feedback and market insights to optimize results.

• Performance Excellence: Meet and exceed sales targets, contributing to the growth and success of our company.

• Efficient Record-Keeping: Maintain accurate records of sales activities and customer interactions in our lead management system.

Performance Factors:

• Engaging Approach: Bring a dynamic and engaging approach to developing business opportunities.

• Knowledge: Leverage your sales and relationship expertise to effectively sell our services.

• Time Management: Demonstrate strong organizational skills and prioritize tasks effectively.

• Analytical Thinking: Gather and analyze information to make informed sales decisions.

• Effective Communication: Articulate ideas clearly, listen actively, and respond appropriately to customer needs.

• Technical Proficiency: Comfortably handle technical information and explain solutions to non-technical audiences.

• Problem-Solving: Display creativity and resourcefulness in addressing customer challenges.

Requirements:

• High School Diploma or equivalent; bachelor's degree in business is a plus.

• Minimum of 2 years in a sales or sales support role, preferably with direct consumer sales or pest management experience.

• Proficiency in using CRM software, with experience in PestPac being advantageous.

• Strong computer skills, including database management and Windows-based applications.

• Excellent verbal and written communication skills, with the ability to present information effectively.

• Aptitude for learning and retaining industry knowledge through various training methods.

• Ability to work collaboratively in a team environment and contribute positively to team morale.

Viking offers competitive compensation with salary, bonus, and commission structures. Join us in shaping the future of commercial pest control and building exceptional relationships with our customers!

Physical and Mental Demands

Occasional Demands (1-33%)

Frequent Demands (34-66%)

Constant Demands (67-100%)

Lifting (up to 10 lbs)

Carrying

Standing

Reviewing

Decision Making

Focus for Extended Periods

Presenting

Driving

Sitting

Typing

Talking

Reading

Hearing

Analyzing

Travel: 100% throughout region

Reports To: Branch Manager, dotted line to VP of Business Development

Direct Reports: None

FLSA: Exempt