Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine University City (PMUC) has an outstanding leadership opportunity for an Associate Practice Manager to join the Wound Care team and work alongside some of the best medical providers in Philadelphia. PMUC, has an outstanding record of medical accomplishments, placing our patients at the core of everything we do. The “how” is important to us – how we treat our patients and each other, how we raise the bar every day to achieve excellence and how we contribute to the health of the community around us. PMUC has a community feel but is also part of the larger academic and research-based institution that is Penn Medicine. By joining PMUC, you get the best of both worlds and a genuine commitment to your professional growth and development.

Position Description:

• In collaboration with leadership, the Associate Practice Manager provides strategic operational leadership, supervision and direction in regard to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

• Complexity Factors (may involve a few of the following factors of practice complexity): -High practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments. -Academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations. -Ensures management of daily practice operations run efficiently and effectively • patient scheduling, billing, and coordination of services/facility(ies) • providing quality care to patients; championing quality initiatives with the providers and staff • maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators • achieving financial goals related to budget • offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores • regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices • complying with regulatory requirements • serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management • managing (directly and indirectly) practice staff

Responsibilities for this position include, but are not limited to the following:

• Employee Communication Internal Partnerships – As requested/needed, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. -Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff. -Champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

• Internal Relationships: Employees -Regularly meets with employees to improve communication and to build productive relationships (staff and physicians). -Solicits feedback on how to improve performance and provides constructive feedback. Employee Communication -Continuously communicates to physicians, and staff the importance of patient satisfaction, quality of care, and sound financial performance. -Champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations. Internal Partnerships – As requested/needed, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. -Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff.

• External Relationships: -Customer Relations -Personally spends time with staff, physicians, patients, and patient families to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction. -Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups.

• Professional Associations & Benchmarking – As requested/needed, interfaces with relative industry associations as a representative of the organization and to identify benchmarks.

• Development – Identifies and participates in development activities as appropriate. Applies learning for improved performance.

• Patient Care Processes: • Ensures all entity patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc) deliver high quality and efficient care to patients and their families. Provides hands-on coverage where needed and appropriate. • Ensures practice environments of care are clean, safe and patient friendly. • Ensure all outsourced services meet agreed upon service standards in support of all patient care processes • Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently • Resolves all patient/family concerns in a timely fashion • Proactively identify problem areas, define plan for solution, take ownership of the plan, implement/monitor the plan’s effectiveness.

• Financial Management • Employee Payroll – Review, edit, approve all timecards bi-weekly; review overtime utilization and manage appropriately, manage employee and physician schedules and time off requests. • Accountability for Practice financials including: Practice expense and revenue variances, AR indicators including writeoffs; maintain understanding and find root causes for variances • Entity Compliance and Management Control - Ensure regional/practice operations fully utilize appropriate financial controls and are in compliance with Federal, State, Professional and local financial requirements. • Revenue Cycle Management –Provides practice revenue cycle management/oversight. -Ensure practice alignment with all standards. • Managed Care/Payer Management – Support implementation of managed care contracts and operational processes. • Participation in the following duties may be assigned at the discretion of department and/or entity leadership: • Practice Financial Strategies & Policies- Support the Operational and Finance Leadership teams in developing and implementing common financial systems and standards in a coordinated and efficient manner. • Practice Budgeting and Operating Planning Analysis Assists in the development and implementation of capital and operating budgets using system wide standards and processes. Partners with department, practice leadership, and entity leadership team in developing performance targets, reporting variances and creating remediation plans.

• General Accountabilities • Practice Schedules: Manage coverage in the practice to ensure adequate staffing for clinic operations. • Office Supplies: Manage the efficient usage and ordering of office supplies to ensure adequacy

• Workforce Planning • When requested and appropriate, develop talent management and succession plans for current and future staffing needs. • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements:

• H.S. Diploma/GED (Required)

• 3+ years Relevant experience required

• Prior management experience in a healthcare setting preferred

• Degrees may be considered in lieu of total experience

• Associate of Arts or Science preferred

Essential Skills/Abilities:

Knowledge of medical terminology and/or experience with CPT and ICD-9 coding

Knowledge of third-party billing requirements Experience with precertification’s and scheduling.

Demonstrated interpersonal/verbal communication skills Strong communication skills with all levels of staff and personnel.

Demonstrated analytical skills Ability to navigate political landscape with internal and external stakeholders.

Must display flexibility Demonstrated negotiation skills.

Ability to use Microsoft Office (Excel, Power Point, Word)

Experience using EMR systems Ability to understand and utilize all systems required for this position.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 215762