We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

MINIMUM QUALIFICATIONS:

• Bachelor Degree in Business, Communications, or equivalent experience

• 7 years’ experience in a customer support or OTC environment with progressive growth in roles

• 2 years’ experience managing OTC operations including involvement in implementing processes, budgeting, and participation in strategic planning

PREFERRED QUALIFICATIONS:

• SAP – OTC subject matter expert

• Prior experience supporting or leading merger and acquisition integration activities for OTC

• Extensive experience using Microsoft Office products, especially Excel and PowerPoint

• Prior participation in process mapping and continuous improvement activities

ESSENTIAL DUTIES:

30% Designs and directs the work of the team. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.

20% Ensures that orders are managed with a high level of accuracy. Implements and measures pre-set metrics to utilize in team evaluation, training and performance standards. Develops and utilizes reporting to effectively measure performance, drive accountability, and recommend opportunities for improvement.

40% Leverages feedback from internal and external stakeholders and metrics to identify opportunities for continuous improvement for order management and the OTC work stream globally. Implements changes and provides feedback to leadership team on impacts.

10% Participates in cross-functional, global planning meetings with decision makers, systems owners, project teams and others to define business requirements and goals to identify and resolve issues.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills

• Ability to drive results in a fast-paced and constantly changing environment

• Strong cross-functional collaborator, team player, highly motivated with an upbeat personality and a positive attitude

• Excellent decision-making skills with a customer focus

• Able to resolve issues with quick thinking and decisive action

LEVEL OF INDEPENDENCE: Acts independently under the direction of the Senior Director Customer Support.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.