Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Malaysia's internship program is a program geared toward current university students to place them in industry and prepare them for corporate and community leadership.

IBM Internship program offers students the following benefits:

• Get a basic understanding of IBM organization and, business processes & high-performance culture

• An opportunity to engage in real assignments/projects

• Excellent chances to develop personal skills such as teamwork, communication

• A chance to fully integrate with IBMers and collate information about career direction

• The potential to build contacts to help with future placement.

Job Description:

• A 'Day-in-the Life' of a Customer Success Manager intern may include, but not be limited to:

• Responsible for use case identification and value realization for Cloud & Cognitive Software (C&CS) Growth Offerings

• Architects and co-creates MVP alongside customer practitioners

• Drives increased usage and adoption for C &CS Growth Offerings

• Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption.

• To be successful in this role, you will need:

• Understand customer business and technology needs.

• Co-defines customer roadmap for implementation and value realization alongside the customer.

• Serves as a trusted technical expert for customers' cloud migration and deployment of C&CS Growth Offerings

• Conduct workshops with customers to align IT architecture, integration & migration requirements.

• Execute customer success plan to drive adoption post-deployment.

• Build and execute retention and expansion plays.

• Willingness to take initiative and tackle things on your own.

Required Technical and Professional Expertise

• B.S. in Computer Science, Data Science, Engineering, M.I.S., or equivalent experience in Computer Science/Information Systems/Engineering.

• Professional verbal, written, and interpersonal skills.

• Demonstrated team collaboration and navigating different communication styles.

• Readiness to independently travel to local IBM clients and meeting - up to 10%

• You may work with any of the following technologies: Analytics, Artificial Intelligence, Cloud & Cognitive software or Security.

Preferred Technical and Professional Expertise

Preferrable experience and skills on enterprise software implementations/operation in 1 or 2 of this areas:

• Enterprise Workflow

• Integration technology e.g. Kafka, MQ, Rest API

• Data Management

• Data Science e.g. AI, Predictive

• Security e.g. Threat Management, Access management

• Observability e.g. application/performance management

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.