This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6716177 Care Management Support Coordinator II

BCforward is currently seeking a highly motivated Care Management Support Coordinator II for an opportunity in Remote!

Position Title: Care Management Support Coordinator II

Location: Remote

Anticipated Start Date: 11/11/2024

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ months Contract to hire

Job Type: FULL TIME (\>=30 HRS WEEKLY, [CONTRACT], [REMOTE]

Pay Range: [\$20.00] - [\$25.00]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Requirements:

• 1-2 years\' experience in fast paced call center
• At least 2 years of prior Healthcare experience
• Sales Experience

Job Description:

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Education/Experience:

Requires a High School diploma or GED

Requires 1 - 2 years of related experience

Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service

Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service

May apply working knowledge of assigned health plan(s) activities and resources

Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols

Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship

Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed

Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs

Performs other duties as assigned

Responsibilities:

• Call Center/ Sales Rep making outbound calls supporting Care management Team for CA Market
• Fast Paced Call Center -making outbound calls to existing members.
• Calling existing members and discussing member\'s care/ medical reasons for members to sign up for the program.
• Enrolling members into Care Management program
• Production/Sales based role-They will be monitored on the number of members they sign up for program
• Making a minimum of 60 calls per day in a fast-paced environment
• Data Entry into True Care
• Ability to navigate multiple systems.
• Excel exp preferred for basic reporting.
• Healthcare experience required!
• Call Center Experience Required
• Sales experience highly preferred ability to make sale pitch to existing members
• Role may change at some point-must be open to change and flexible on types of calls they are making(depends on need of business) they will remain on the phones but the types of calls they handle can vary.

Required Skills/Experience:

• 1-2 years\' experience in fast paced call center At least 2 years of prior Healthcare experience-
• Ability to adapt to change

Preferred Skills/ Experience:

• Saleshighly preferred
• Bilingual in Spanish a plus!

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:

[KEYWORDS FOR SEO OPTIMIZATION]

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indian